Lead card fulfillment strategy at Capital One Canada in Toronto, using process management and data analytics within a hybrid work model.

As Senior Manager, Correspondence & Card Fulfillment, you will guide fulfillment experiences for Capital One credit card customers. You will influence strategy, manage operational improvements, and ensure compliance with regulatory, legal, and other requirements. The work spans business partners, vendors, and cross-functional teams.

Key Responsibilities: Build interaction models with Canadian, enterprise, and external organizations

Improve fulfillment experiences, efficiency, compliance, and customer service

Lead automation, data analysis, and technology-based transformation

Run controls for performance, quality, capacity, and budgets





Develop operational leaders focused on operational excellence

Requirements: Eight-plus years of leadership in process or risk management

At least five years of process management experience

Eight-plus years driving strategic, cross-functional initiatives

Five-plus years leading and developing high-performing teams

Data analytics experience using SQL, Power BI, or Alteryx

Bring process leadership, customer experience, and data-driven transformation expertise to Capital One Canada’s Toronto fulfillment organization.

📌 Senior Manager Card Fulfillment Strategy (Toronto)
🏢 Capital One
📍 Toronto