Senior Medical Office Assistant (Senior MOA)

Location: Vancouver / Burnaby, BC

Employment Type: Full-Time

About VyCare Medical Clinics

VyCare Medical Clinics is a rapidly growing, physician-owned and physician-operated network of modern medical clinics serving communities across Vancouver and Burnaby. Founded in 2022, we are committed to delivering accessible, patient-centred care through collaborative teamwork, efficient clinic operations, and innovative technology.

Our team includes family physicians, specialists, nurses, clinical pharmacists, and dedicated administrative professionals. As we continue to expand, we are looking for an experienced and motivated Senior Medical Office Assistant (Senior MOA) to support our clinical teams, mentor junior staff, and help maintain smooth day-to-day operations.

Position Overview The Senior MOA will play an important role in supporting physicians and clinic staff while ensuring a welcoming, organized, and efficient environment for patients. This position is ideal for an experienced MOA who demonstrates strong leadership, excellent organizational skills, and the ability to take initiative in a busy medical clinic.

The successful candidate will serve as a senior resource for other MOAs, assist with staff training and workflow coordination, and help uphold VyCare's standards of patient service and operational excellence.

Key Responsibilities

Clinical and Administrative Support

- Provide comprehensive administrative support to family physicians and specialists.
- Manage patient appointments, referrals, incoming reports, laboratory results, and medical correspondence.
- Maintain accurate and up-to-date electronic medical records (EMR).
- Handle incoming calls, patient inquiries, prescription renewal requests, and other administrative tasks.
- Coordinate specialist referrals, investigations, follow-ups, and other patient care requirements.




- Support physicians with daily clinic workflows to ensure efficient patient flow.

Leadership and Staff Support

- Act as a senior resource and point of contact for Medical Office Assistants.
- Assist with onboarding, training, and mentoring new MOAs.
- Support the implementation of clinic policies, procedures, and standardized workflows.
- Help identify and resolve operational issues and escalate concerns to the Clinic Manager when appropriate.
- Promote teamwork, professionalism, accountability, and effective communication among clinic staff.
- Assist with shift coverage and workflow coordination as required.

Patient Service and Quality Improvement

- Deliver professional, compassionate, and respectful service to patients.
- Help resolve patient concerns and escalate complex matters appropriately.
- Maintain patient confidentiality and comply with applicable privacy legislation and clinic policies.
- Ensure accurate documentation and adherence to established administrative procedures.
- Identify opportunities to improve efficiency, patient experience, and clinic operations.

Qualifications and Requirements
- Minimum of 2–3 years of experience as a Medical Office Assistant in a Canadian medical clinic.
- Solid working knowledge of medical office procedures, referrals, laboratory workflows, and electronic medical records.
- Experience with Juno EMR is an asset.
- Previous experience training, mentoring, or supporting other MOAs is strongly preferred.
- Excellent communication, interpersonal, organizational,



and problem-solving skills.
- Ability to prioritize competing tasks and remain composed in a fast-paced clinical environment.
- Strong attention to detail and commitment to accuracy.
- Ability to work independently while contributing positively to a multidisciplinary team.
- Professional judgment, initiative, reliability, and a patient-first approach.

Why Join VyCare?
- Growth opportunities: Opportunities to develop leadership skills as our clinic network expands.
- Meaningful responsibility: Play an active role in supporting physicians and improving clinic operations.
- Collaborative environment: Work alongside a diverse team of physicians, specialists, nurses, pharmacists, and administrative professionals.
- Modern technology: Work with digital workflows, online booking, and contemporary clinic systems.
- Supportive workplace: Join a team that values initiative, professionalism, teamwork, and continuous improvement.
- Long-term opportunities: Grow with an expanding, physician-led organization.

How to Apply If you are an experienced Medical Office Assistant who enjoys taking initiative, supporting colleagues, and helping a medical clinic run smoothly, we would love to hear from you.

Please submit your resume outlining your relevant medical office experience and leadership or training experience.

VyCare Medical Clinics is an equal-opportunity employer committed to fostering a respectful, inclusive, and collaborative workplace.

Pay: $24.00-$28.00 per hour

Expected hours: 37.5 per week

Benefits

- Company events
- Dental care
- Extended health care
- Life insurance
- Vision care

Ability to commute/relocate:
- Burnaby, BC: reliably commute or plan to relocate before starting work (required)

Experience:
- MOA: 2 years (required)

Language:
- English (required)

Work Location: In person

📌 Senior Medical Office Assistant (Burnaby)
🏢 VyCare Medical Clinic
📍 Burnaby