Lead pensions client support across Surrey and WFH, combining people leadership with solid stakeholder management in a hybrid schedule.

As Pensions Servicing Senior Manager, you will manage five specialists supporting new and existing clients, internal stakeholders, and third parties. Your DB or DC pensions background will guide daily planning, problem solving, and service oversight. The team supports new business acquisitions, retention, client visits, and pitches.

Key Responsibilities: Allocate resources and manage daily workloads

Maintain service levels and positive client experiences

Lead goals, reviews, and performance management

Design workflows supporting controls and MI reporting

Support strategic change, risk reduction, and efficiency

Requirements: Very strong people management experience

Very strong stakeholder management experience

Background in DB or DC pensions

Experience overseeing client and third party requests

Ability to support wider business strategy implementation

Apply your pensions expertise, stakeholder leadership, and service management skills across a five-person Client Support Team.

📌 Senior Pensions Client Support Manager (Surrey)
🏢 ARCC CONSULTING
📍 Surrey