Job Category :

35-hours per week; rotating 7-days a week; 12:00 pm - 12:00 am

Salary Range :

$31.78 - $39.73 per hour

About CMHA Niagara

CMHA, Niagara is a non-profit, charitable organization committed to promoting mental wellness and to improving the lives of people in its service area who have mental illness as well as their families. CMHA Niagara achieves its mission through a number of programs and services.

CMHA, Niagara is committed to a recovery philosophy which focuses on the potential for people with mental illness to lead full, productive and engaged lives in their communities. The Branch works in partnership with many others who share in the commitment to supporting the broad determinants of health.

Position Summary

The Mobile Mental Health Crisis Worker provides brief in office risk assessments, crisis counselling and treatment, and community connection to services for individuals presenting with severe mental health and addictions concerns from 911 police calls.

The Mobile Mental Health Crisis Worker works in collaboration with Police Officers, Hospital Staff and Crisis Workers from COAST, Urgent Support Services and Safe Beds as well as other community service providers. The intent is to ensure client safety, to encourage empowerment, and provide crisis resolution and prevention, within a recovery framework which integrates the client into their community with supports.

Essential Job Functions

- Ride with Niagara Regional Police Officers in their vehicles responding to potential mental health related calls
- Respond to individuals in crisis situations in the community through crisis counselling and intervention
- Complete mental health assessments
- Assess risk to the individuals in crisis and to those around them
- Recommend measures to help protect the individual or others by developing safety plans
- Provide clinical intervention with a sound knowledge of: crisis intervention, recovery based practice, severe and persistent mental illness and substance use issues, clinical therapeutic interventions, community resources and services, and safety assessment tools




- To ensure support and follow-up to individuals in crisis through conducting cross-service/sector linkages and acting as a liaison by consulting with family members and other professionals, in direct collaboration and with the consent of the individual being served
- Promote good public relations and healthy community partnerships and alliances
- Educate the community on the functions of the Mobile Crisis Rapid Response Team
- Participates in the preparation and delivery of police Crisis Intervention Training as required
- Ensure accurate and timely reports, data entry and documentation in relevant systems (i.e. CRMS)
- Masters or Bachelor Degree in Nursing, Social Work or Occupational Therapy (other degrees with relevant experience may be considered)
- Registered as either a Registered Social Worker, Registered Social Service Worker, Registered Nurse, Nurse Practitioner, Registered Practical Nurse, Registered Psychotherapist or Registered Occupational Therapist in good standing and adheres to all standards of practice as per the College
- Minimum of 5 years of experience in crisis/community mental health & addiction setting providing assessment, consultation, treatment and education to the target population
- Clinical knowledge and experience in the application of clinical therapeutic techniques
- Certified in the following safety courses: Crisis Intervention (i.e. NVCI, Safety Care, CPI or Safe Management), Standard First Aid - CPR C – AED, Suicide Prevention (ASIST), Mental Health First Aid, and Use of Force training
- Demonstrated knowledge of relevant legislation (e.g. the Mental Health Act), the use of psychotropic medication,



psychiatric diagnosis and formulation of a mental health assessment for a diverse age group and population
- Knowledge and understanding of the Aboriginal Community and Aboriginal-based Services
- Must have access to a reliable personal vehicle
- Actual life experience and/or lived experience with mental illness or addictions is an asset
- Bilingualism, particularly proficiency in French, would be considered a valuable asset

CMHA Niagara is a culturally competent organization and is committed to building an inclusive community that respects the dignity and independence of candidates with multicultural and diverse backgrounds, multilingual abilities, and experience with the 2SLGBTQIA+ community. Candidates with this background would be considered an asset.

CMHA Niagara is committed to providing accommodation for persons with disabilities. Please see the related AODA policies on our website at www.cmhaniagara.ca for further details or contact our Human Resources department for any information in an alternate format.

Our Mission

Our purpose is to strengthen mental wellness in the Niagara community.

Our Vision

A Niagara where mental health is recognized, supported and optimized.

Our Values

Our core values will be embedded in everything we do. They will guide and define how we work with each other, our partners, and our clients and their supports, to enhance access to mental health and addictions supports in Niagara: adaptive, collaboration, ethics and integrity, people-centred, safety and belonging, social justice.

Qualifications Education Preferred

Bachelor's degree or better in Nursing or related field.

Bachelor's degree or better in Occupational Therapy or related field.

Bachelor's degree or better in Social Work or related field.

Master's degree or better in Nursing or related field.

Master's degree or better in Occupational Therapy or related field.

Master's degree or better in Social Work or related field.

Experience Preferred 5 years:

Experience in crisis/community mental health & addiction

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📌 804 Mobile Mental Health Crisis Worker (Welland)
🏢 Canadian Mental Health Association
📍 Welland