Customer Service Representative

Vortex Freight Systems is a third party logistics (TPL) company that focuses on delivering customized supply chain solutions for organizations with operations in Canada, USA and Mexico.

We are a modern, entrepreneurial organization that values people and service. As we continue to expand our operations and service offerings, we are excited to welcome a new member to our team, focused on building and developing the best team in the industry.

Job Overview : At Vortex Freight Systems Inc. our customers’ peace of mind is our highest priority. We are looking for a high-energy, detail-oriented Customer Service Representative who understands that in the world of freight, information is just as key as the freight itself. As a CSR, you are not just "tracking trucks" - you are the voice of our brand. Your goal is to ensure our customers never have to wonder where their freight is, and that every interaction they have with us is professional, positive, and solution

- oriented.

Key Responsibilities and Duties :

- Proactive Communication : Act as the primary point of contact for our key customers. You are responsible for "beating the customer to the punch" - notifying them of delays or issues before they feel the need to call us.
- Precision Tracking & Tracing :Monitor the real-time status of all active shipments. You will perform regular check-calls and utilize GPS tracking tools to verify that ETAs are realistic and accurate.
- Elite Reporting :Generate and deliver daily status reports that are 100% accurate.



You will ensure our customers have the data they need to manage their warehouses and production schedules effectively.
- ETA Management : Work closely with the carrier team to ensure drivers are on track. If a schedule slips, you are the lead negotiator in rescheduling appointments to minimize disruption for the customer.
- Order Lifecycle Management : From "Booked'; to "Delivered"; you own the order. This includes securing Proof of Delivery (POD) documents and ensuring all accessorial charges (waiting time, lumpers etc.) are communicated clearly and immediately.

Skills and Qualifications :

- Minimum 1 year of experience in logistics.
- Experience with direct consolidation is preferred.
- Proficient in Excel and reporting tools.
- Strong organizational skills and ability to prioritize.
- Keen attention to detail.
- Goal-oriented mindset with a focus on continuous improvement.

Personal Attributes :

- The "Service Mindset" : You take it personally if a customer is unhappy. You are committed to finding "Yes" in a world of logistics challenges.
- Hyper-Organization :You can juggle 40+ active loads at once without letting a single detail slip through the cracks.
- Resilience : You stay calm when a driver breaks down or a facility closes, focusing on the solution rather than the problem.

Benefits :

- Health benefits plus an annual productivity bonus.
- Company Events

Growth Opportunities :

- Customer Service Team Leader
- Leadership roles in related departments

📌 Customer Service Representative (Mississauga)
🏢 Vortex Freight
📍 Mississauga