- Ensure phones and satellite messages are answered promptly
- Ensure load specific and operations related documents, gate passes, time cards, and customs paperwork are administered in a timely and effective manner
- Responding to various types of operational issues including but not limited to: equipment breakdowns, driver reassignments, custom or border delays, load delays or cancellations, overweight loads, etc.
Troubleshooting :
- Establish plans for loads that will not meet service commitments. This includes communication information to customer and customer service.
- Ensuring correct equipment is assigned to customers and trailer bank commitments are not delayed.
- Ensure yard check, load security, heated load and inactive trailer monitoring are completed daily
- Relay information, obstacles, and discrepancies to driver managers, operations, customer service, and other various departments when necessary and in order to prevent systematic service failures.
- Monitoring for hazardous or time sensitive maintenance flags and assigning equipment accordingly.
Data Integrity :
- Ensuring data integrity is preserved by ensuring the following items are planned accurately and in a timely manner
- Deadheads
- Switches
- Check-calls
- Correcting error messages
Customer Service :
- Entering orders
- Responding to the after-hour needs of customers
Office Support :
- Assist planners with overflow dispatching
- Fill in planning role when needed
- Support any team member who needs assistance
Equipment Inventory :
- Monitor pools of equipment and report on fleet balance and utilization
- Monitor foreign equipment in order to help facilitate timely returns
- Reconcile computer records with physical yard checks
- Investigate discrepancies in order to prevent losses of equipment