Service Category Tagging Assistant Office Administration: Service Category Tags Remote position | Full-time or part-time | 23.75–25.25 per hour A private home office or similarly suitable setting is appropriate for customer cases. The support team wants to find similar requests without rereading every message.

The Service Category Tagging

Assistant reviews assigned online cases and applies the employer's approved category labels where the evidence is clear. This remote records role supports customer service and office administration by making a queue easier to search and report on. You will not judge service quality or invent recent categories to make an ambiguous case fit.

A customer may mention an order and a billing problem in the same message. If a case changed topic over several replies, identify which part the assigned tagging project covers. Do not change the underlying customer narrative or closed status merely because you are updating a label.

Where a standard tag has been retired, use the current mapping provided by the employer. Keep personal details in the case system rather than copying them into a tagging spreadsheet.



Read assigned customer cases in a web-based system.

Apply a permitted primary or secondary label when supported. Follow current mappings for retired category names. Prior customer service or office administration experience can help you understand the cases, but no special taxonomy background is required.

One message contains two different service concerns. The customer's subject line differs from the message body. A retired label needs an approved mapping. Record examples without copying full customer details into a broad report.

That makes accuracy important even if the task is described as data cleanup. If an urgent service concern appears in an older batch, use the employer's escalation guide rather than continuing to tag it as a routine historical item. Read the customer's question and use the employer's category definitions before applying a label.

Do not change the original customer text to fit a category. The aim is a useful online record for the customer service team, one correctly classified case at a time. #

📌 Service Category Tagging Assistant (Calgary)
🏢 HRS Talent Solutions
📍 Calgary