? Location: Montreal, QC

? Contract Duration: 6 Months

?️ Language Requirement: Fully Bilingual (French & English)

? Pay Rate: $32-$35/hour (T4)

Are you passionate about technology and helping people solve IT challenges? We're looking for a Bilingual Helpdesk Support Specialist to provide exceptional technical support and customer service to end users.

What You'll Be Doing:

- Troubleshoot hardware, software, printer, and access-related issues
- Provide phone-based technical support and guidance
- Document incidents and resolutions in ServiceNow or similar ticketing systems
- Escalate unresolved issues and communicate next steps clearly
- Collaborate with teammates and contribute to knowledge-sharing initiatives




- Deliver a white-glove customer experience while handling technical issues

Must-Have Skills:

- 1+ year of Helpdesk, Technical Support, or Call Centre experience
- Active Directory (AD)
- Hardware & Technical Troubleshooting
- ServiceNow or ticketing system experience
- Strong customer service and problem-solving skills
- Excellent verbal and written communication skills in French and English

Nice-to-Have: ⭐ CompTIA A+ or related certification

⭐ Enterprise IT support experience

⭐ Robust troubleshooting and technical aptitude

📌 Service Desk Specialist (Montreal)
🏢 Veredus, a Hays
📍 Montreal