Auto Nation is a family-owned and operated RV & Auto dealership located just west of Edmonton. We’re a growing business with an incredible team, a supportive work environment, and exciting opportunities for the right people to grow alongside us.

We’re looking for an experienced, motivated, and confident RV Service Manager to take the lead in our busy service department.

This is a hands-on leadership role for someone who knows how to manage a shop, motivate a team, communicate effectively with customers, and keep operations running smoothly. We’re looking for someone who takes ownership, leads by example, and isn’t afraid to tackle challenges head-on.

If you’re an experienced Service Manager looking for a workplace where your contributions are valued and you have the opportunity to make a real impact, we’d love to hear from you!

What You’ll Be Doing

Service Department Leadership & Operations

- Oversee daily operations across 5 service bays, ensuring jobs are completed efficiently, accurately, and on schedule.
- Lead, support, and manage a team of RV Service Technicians, detailers, and support staff.
- Schedule and prioritize work orders, delegate tasks, and manage workflow to maximize shop productivity.
- Monitor job progress, technician efficiency, and overall department performance.
- Maintain high standards for workmanship, quality control, and shop organization.
- Identify opportunities to improve processes, efficiency, and profitability.

Customer Service & Communication

- Act as a key point of contact for service customers, providing qualified, timely, and transparent communication.
- Confidently explain repair recommendations, estimates, timelines, and completed work.
- Handle customer concerns, objections, and difficult conversations with professionalism and confidence.




- Build strong customer relationships while balancing customer satisfaction with the needs of the business.
- Ensure customers are kept informed throughout the service process.

Service Administration & Coordination

- Prepare and review service estimates, work orders, and repair documentation.
- Coordinate parts ordering and availability to minimize delays.
- Ensure accurate documentation, labour tracking, and timely completion of service jobs.
- Work closely with the sales and management teams to coordinate unit preparation, inspections, and deliveries.
- Maintain accountability for department performance, deadlines, and customer satisfaction.

What We’re Looking For

Required Qualifications

- Previous experience in a Service Manager, Shop Manager, Service Advisor, or similar leadership role.
- Strong understanding of service department operations, scheduling, and workflow management
- Proven ability to lead a team, delegate effectively, and hold staff accountable.
- Excellent customer service and communication skills.
- Confidence handling customer objections, complaints, and challenging situations.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Comfortable using computers and service management software.
- A proactive, solutions-oriented attitude with a strong sense of ownership and accountability.

Preferred Qualifications

- Previous RV dealership or RV service department experience is strongly preferred.




- Technical knowledge of RV systems, maintenance, diagnostics, and repairs.
- Experience managing technicians and multiple service bays.
- Familiarity with service department financial performance, labour efficiency, and profitability.
- Experience with warranty claims, inspections, and pre-delivery preparation.

Why Work at Auto Nation? We’re not a big corporate dealership. We’re a family-owned business that genuinely cares about our people, our customers, and the environment we create.

Here’s what you can expect:

- An Awesome Team! Work alongside a friendly, hardworking group of people who support one another.
- Room to Grow! We’re continuing to expand, and there’s plenty of opportunity to develop your career and take on greater responsibility.
- Make an Impact! Your ideas, experience, and leadership will directly influence the success of the department.
- Supportive Ownership! Work directly with an involved ownership team that values initiative, accountability, and open communication.
- Competitive Compensation! Compensation based on experience and qualifications.
- Year-Round Employment! Stable, full-time work in a growing dealership.

Ready to Join Us? We’re looking for someone who brings experience, leadership, and a positive attitude to the table. Someone who takes pride in running a successful service department and wants to be part of a company that’s going places.

If this sounds like you, we’d love to connect!

Pay: $30.00-$40.00 per hour

Expected hours: 40.0 per week

Benefits

- Casual dress
- Dental care
- Extended health care
- In office parking
- Store discount
- Vision care

Experience:
- Customer service: 2 years (preferred)
- Service Advisor: 2 years (preferred)

Work Location: In person

📌 Service Manager (Acheson)
🏢 Auto Nation
📍 Acheson