Application Deadline: 11/05/2026 Address: 33 Dundas Street West Job Family Group: Technology This role is part Production Support.

The Application Support

Analyst is responsible for ensuring the stability, availability, and operational effectiveness of the Finance platform. The role supports critical regulatory reporting processes through proactive monitoring, incident management, batch processing oversight, data quality validation, release support, and stakeholder communication. The analyst will collaborate with Development, DBA, Infrastructure, Cloud, and Business teams to maintain production stability, meet regulatory reporting timelines, and ensure compliance with operational and audit requirements.

Works with development teams to build solutions that use enterprise monitoring/logging, are "self-healing", and require minimal to zero maintenance. Possesses robust technical and/or business functional knowledge of systems, timing, and dependencies. Conducts independent analysis and assessment to resolve strategic issues.

Monitors and tracks performance and address any issues. Breaks down strategic problems, and analyzes data and information to provide insights and recommendations. Leads/Conducts incident recovery and detailed root case analysis.

Facilitates or completes analysis, design and configuration of viable solutions to highly complex technology problems that would improve data center and support activities. Provides end to end technology support including computer, applications, network and storage, and root-cause analysis etc. Drives and/or promotes new processes, systems, technology, and operations and expanded capabilities for performance,



with the flexibility to align to the unique requirements of the project teams and deliverables.

Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery. Supports deployment activities, managing implementation issues to resolution. Monitors technical infrastructure, applications and/or business transactions through automated systems and instrumentation across the environment.

Provides inbound call assistance to end-users for application, technical, and leveraging the knowledge base and/or run books available. Develops or helps to develop the knowledge assets required for the operation. Identifies opportunities to strengthen the operational capability, such as sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across technology.

Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning. Typically, 4+ years of work experience in IT or business environment and/or B.in computer science, engineering, information systems, math or business.



Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting.

Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience. Technical and/or business functional knowledge of systems, tools, timing, and dependencies. Technical proficiency gained through education and/or business experience.

Data driven decision making - In-depth. Knowledge of Finance, Risk, or Banking applications.

Experience with cloud technology, AWS services including S3, Glue, MWAA/Airflow, and Redshift. Batch processing and ETL monitoring.

Incident

Management tools (ServiceNow, Jira). Knowledge of Power BI is an added advantage. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards.

BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. It calls on us to create lasting, positive change for our customers, our communities and our people. We strive to help you make an impact from day one - for yourself and our customers.

We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

📌 Software Analyst (Full Time) (Toronto)
🏢 BMO
📍 Toronto