WHO WE ARE

Sportball is a leading provider of non-competitive sports instruction for children, teaching the fundamentals of multiple ball sports in a fun, supportive environment . While our roots are in Atlantic Canada, we are expanding our reach and looking for a Sports & Fitness Advisor to support our programs remotely from Surrey.

THE ROLE

You will be the first point of contact for parents and partner organizations, helping them navigate our programs, answering questions about curriculum and scheduling, and ensuring a smooth registration experience. This is a remote role suited to someone who is organized, enthusiastic about youth sports, and comfortable communicating with families.

WHAT YOU WILL DO

- Respond to inquiries from parents and partner organizations via phone, email, and chat
- Guide families through program selection and registration
- Coordinate with coaches and program coordinators to resolve scheduling conflicts
- Maintain accurate records of client interactions and program enrollments
- Support the onboarding of new program partners
- Provide feedback to the operations team on common questions and pain points

WHAT YOU BRING





- Previous experience in customer service, administration, or program coordination
- A genuine interest in sports, fitness, or youth development
- Excellent communication skills in English
- Comfort with work from home tools and basic office software
- Strong organizational skills and attention to detail
- Authorization to work in Canada

WHAT WE OFFER

- Fully remote work from home
- Flexible scheduling
- The chance to support a program that helps children build confidence through sport
- A supportive and energetic team culture

Sportball Atlantic is an equal opportunity employer. We welcome applicants of all backgrounds and experiences. Only candidates selected for an interview will be contacted. Pay: $28.25 per hour

Benefits

- Dental care
- Extended health care
- Vision care

Application question(s):
- Do you have experience in customer service or program coordination?
- Do you have an interest in youth sports or fitness?
- Are you legally authorized to work in Canada?

Work Location: Remote

📌 Sports & Fitness Advisor (Surrey)
🏢 Sportball Atlantic
📍 Surrey