Job Title: Technical Product Owner / BSA

Contract: 6 months to start with high chance of extension

On behalf of our client, we are seeking a Technical Product Owner who thrives on solving real-world problems, loves turning complexity into clarity, and gets excited when technology makes life easier for people. In this role, you will be a key player in our client’s digital transformation journey: working with passionate teams of developers, product owners, and business stakeholders to make their customer and employee platforms smarter, faster, and friendlier.

Responsibilities

- Wear multiple hats as Product Owner, Scrum Master and Business Analyst to drive success.
- Establish requirements, N 2 healthy backlog, delivery plan for various workstreams
- Prioritize various work streams including BAU enhancements, business project intakes, modernization to modern stack, production incidents and technical debt resolutions.
- Lead engaging discovery sessions with business and technical teams to explore needs, challenges, and opportunities.
- Understand business domain knowledge, business process flows, technical flow within IT Systems
- Translate ideas into user stories, epics, personas, and acceptance criteria that developers love to work from.
- Create beautiful, functional process maps, data flows, and documentation that connect the dots.
- Facilitate technical impact assessment, analysis, obtain signoffs on solution design, architecture review board/design council etc.
- Lead the design, functional & technical documentation of scalable, user-centered solutions that improve both customer and internal user experiences.
- Help shape and prioritize the product backlog, run scrum ceremonies,



track action items, and contribute to Agile delivery with your team.
- Partner with QA & UAT leads to support test planning, cases, and validation to ensure we build things right.
- Support production troubleshooting by conducting root cause analysis and helping to implement fixes that stick.
- Collaborate with Delivery Managers and Business Leaders to keep work on track and aligned with the business strategy.
- Build trusted relationships with engineering, product, business operations, customer service, and vendor teams.
- Serve as a bridge between technical teams and business stakeholders, ensuring alignment and shared understanding.
- Use data and insight to inform decision-making and steer conversations toward outcomes.
- Provide crispy status reports, communication to executives.

Qualifications
- 5 years of experience as a Product Manager, Technical Product owner, or Business Systems Analyst, with 10 year of Technical Experience
- Experience managing programs across multiple teams or business units with strong organizational coordination skills.
- Strong skills in requirements of elicitation, documentation, process design, and Agile delivery.
- Experience using Azure DevOps OR JIRA/Agile Tool to manage requirements, user stories, and delivery progress.
- A collaborative mindset with excellent communication skills—you translate between business and tech with ease.
- Curiosity, adaptability, and a love for turning complexity into simple, human-centered solutions.
- Familiarity with customer engagement platforms, digital workflows, or field service systems is a strong asset.
- PMP or Agile certifications are a plus—but your ability to execute matters more.

📌 Technical Product Owner (Canada)
🏢 Patch u0026 Permasearch
📍 Canada