1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.

We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Senior Program

Manager The Senior Program Manager is responsible for the strategic leadership, execution, and ongoing management of specialty programs. As a key partner to clients, you provide strategic direction, influence key decisions, and translate business objectives into actionable plans that drive strong program and customer outcomes. You will lead and be accountable for complex programs and initiatives from strategy through execution, collaborating with and leading cross-functional teams to ensure programs meet client, business, financial, performance, and regulatory objectives.

Lead and be accountable for the strategic direction, execution, and ongoing management of specialty programs, ensuring alignment with client objectives and organizational goals Act as a key strategic partner and primary point of contact for clients, building trusted relationships, influencing program and business decisions, and identifying insights that support program and business growth Develop, implement, and monitor strategies to drive program growth,



sustainability, innovation, efficiencies, and continuous improvement Oversee and monitor program performance and contractual commitments, including deliverables, timelines, SLAs, KPIs, reporting, and financial requirements Leverage program data and insights, in partnership with the Business Intelligence team, to identify opportunities, develop recommendations, and support client decision-making Establish and deliver against business plans and financial targets, with accountability for program budgets, profitability, billing, market share performance, and overall business results Anticipate evolving client, market, and program needs and proactively identifying opportunities, risks, and mitigation strategies Ensure a high standard of program and customer-service excellence and compliance with relevant regulatory requirements, policies, standards, and contractual obligations 5+ years of relevant experience in account management, patient support program management, pharmaceutical brand management, specialty pharmaceuticals, or equivalent experience knowledge of provincial drug reimbursement programs and third-party drug coverage is an asset Proven client relationship and account management skills,



including direct interaction with clients and senior stakeholders Strong business and financial acumen, including hands-on budget management and experience managing against financial and performance targets Solid program and project management skills, with the ability to manage complex initiatives, competing priorities, risks, and dependencies a business or healthcare professional designation is an asset Bilingualism is an asset Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

Full time recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste. #

📌 Telecommute Senior Program Manager (Mississauga)
🏢 Shoppers Drug Mart Specialty Health Network
📍 Mississauga