Timber-Tech Truss LP.

- Account Support Representative (Aldersyde) Full time | UpSourced HR | Canada Posted On 10/22/2026 Manufacturing Work Experience Fresher The Account Support role holds a critical responsibility within Timber-Tech. Their primary function is in supporting the sales and production process by managing project intake, preparing accurate estimates, coordinating between customers, sales, and design teams, and ensuring seamless project execution from quote to delivery. This role is highly detail-oriented and process-driven, acting as the central hub for communication and coordination across departments while delivering a professional and responsive customer experience.

Hours: Monday-Friday 8:00AM-5:00PM Customer Relationship Support: Help Build and maintain solid relationships with: Agricultural clients (farm owners, contractors, project managers) Framers and framing crews Periodically participate in site visits and client check-ins Project Intake & Order Entry: Receive and review incoming project requests from builders, contractors, and sales representatives Maintain organized and up-to-date project records Act as liaison between customers, sales, and design teams to ensure clarity on project requirements Track project progress through design, engineering.Validate customer needs to ensure a clean handoff to design Prepare material cost estimates for truss packages based on project drawings and specifications from design Generate clear, accurate, and timely quotes for customers and/or sales reps Ensure pricing aligns with company guidelines, margins,



and current material costs Serve as a primary point of contact for customer inquiries related to quotes, design, timelines, and order status (Pre-Production) Follow up on outstanding quotes and active opportunities with sales reps and/or clients Maintain regular communication to ensure a smooth customer experience Support outside sales with documentation, updates, and coordination Confirm project details, delivery requirements, and timelines with customers Assist, when needed, delivery scheduling with production and logistics teams Administrative & Process Improvement: Review builder portals (where applicable) daily for project updates and coordination Maintain CRM and ERP system accuracy and data integrity Identify opportunities to improve workflow efficiency and communication in Sales and Design Support documentation of processes, pricing updates, and internal procedures Assist with general administrative tasks as needed 2+ years in inside sales, estimating, or project coordination (construction or building materials preferred) ~ Experience with truss systems, framing, or structural components is a strong asset ~ Strong proficiency with ERP/CRM systems and Microsoft Office ~ Organization & Detail Orientation – manages multiple projects with precision ~ Communication Skills – clear, professional interaction with customers and internal teams ~ Customer Focus – responsive, proactive, and service-oriented ~ Team Collaboration – works effectively across sales, design, and production #

📌 Timber-Tech Truss LP. - Account Support Representative (Aldersyde)
🏢 Upsourced-H
📍 Aldersyde