Position Summary

The Service Writer serves as an all-around shop support manager, bridging the gap between operations, the maintenance shop, and the parts department. This position is responsible for managing the flow of service work, ensuring regulatory compliance for the fleet, and providing high-level administrative and operational support to the mechanical team and parts department to maximize shop efficiency.

Key Responsibilities

1. Fleet Compliance & Tracking

- Monitor and track Commercial Vehicle Inspection Program (CVIP) expiration dates for all trucks and trailers.
- Schedule mandatory inspections to ensure 100% fleet uptime and regulatory compliance.
- Maintain digital and physical records of aU vehicle certifications and safety inspections.
- Update Motive and Maintenance Spreadsheet with CVIP completions.

2. Work Order Management

- Open, track, and close work orders for all maintenance and repair activities.
- Ensure accurate docwnentation of labor hours, descriptions of repairs, and technician notes.
- Review completed work orders for accuracy before final processing and filing.
- Explicit defects from Motive

3. Shop Operations & Support Management

- Assist Lead Mechanics with daily shop scheduling and technician assignments.
- Act as a point of contact for drivers to report mechanical issues or maintenance needs.
- Coordinate the movement of equipment in and out of the shop to maintain a steady workflow.
- Serve as a general support manager for shop operations,



troubleshooting administrative bottlenecks and improving process efficiency.
- Assist with tire repair companjes and tire stock.

4. Parts Department & Warranty Support

- Assist the Parts Department with tracking paperwork, including purchase orders and packing slips.
- Manage and facilitate warranty claims, ensuring all required documentation and failed parts are submitted to vendors for timely reimbursement.
- Verify that parts used on specific jobs are correctly billed to the corresponding work orders.
- Help maintain inventory accuracy by reconciling paperwork and following up on backordered items.

Qualifications

- Experience: Previous experience in a service writing or shop administrative role, preferably within the oilfield or heavy-duty trucking industry.
- Knowledge: Familiarity with CVlP regulations, warranty processing procedures, and heavy equipment maintenance cycles.
- Technical Skills: Proficient in fleet management software and Microsoft Office Suite (Excel, Word).
- Communication: Strong verbal and written communication skiJJs for interacting with mechanics, drivers, and vendors.
- Organization: Exceptional multitasking abilities and attention to detail regarding paperwork, scheduling, and claim tracking.

Pay: $28.00-$32.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

- Dental care
- Extended health care
- Life insurance
- RRSP match

Work Location: In person

📌 Service Writer (Red Deer County)
🏢 Brawler Heavy Haul
📍 Red Deer County