Job description:

Fintech Select Ltd. is a financial technology company with a subsidiary named Selectcore Communications. Our communications division operates a 24/7/365 customer contact centre in downtown Chatham, Ontario.

We are currently seeking motivated, customer-focused individuals to join our Customer Care team on a four-month contract, with the possibility of extension based on business needs and performance.

This position offers up to 40 hours per week. Applicants must be available to work day and afternoon shifts between 8:00 a.m. and 10:00 p.m. Eastern Time, including weekends and statutory holidays.

The Opportunity

As a Customer Care Representative, you will handle inbound customer service inquiries for a client in the U.S. healthcare and pharmaceutical industry.

You will work in a quick-paced environment where accuracy, professionalism, empathy, and attention to detail are essential. Our customers rely on us for clear information and support, and we are committed to ensuring every interaction is handled in a friendly, respectful, and efficient manner.

What We Offer

- Starting wage of $17.95 per hour
- Interactive, paid training
- Opportunities for career advancement
- Flexible scheduling options
- A supportive and approachable management team
- A positive, family-oriented workplace culture
- Convenient downtown Chatham location
- Transit accessibility and access to a covered parking garage

Key Responsibilities

Under the direction of a Supervisor, your responsibilities will include:

- Handling inbound customer care calls regarding pharmaceutical manufacturer co-pay and patient savings programs.
- Verifying insurance eligibility and assisting patients with program requirements.




- Enrolling eligible patients in savings offers and explaining program terms and conditions.
- Assisting with program activations and providing clear instructions to patients and other callers.
- Reviewing pharmacy claim transactions and responding to frequently asked questions.
- Identifying and reporting potential adverse events, product quality complaints, and other reportable safety information in accordance with established procedures.
- Contacting internal and external departments to obtain information and resolve customer inquiries.
- Gathering, documenting, and accurately entering information into computer systems.
- Navigating multiple applications, searching accounts, and maintaining accurate records.
- Learning and applying program guidelines, features, policies, and procedures.
- Following established telephone procedures and quality standards.
- Adhering to assigned work schedules and company policies and procedures.
- Performing other related duties as required to support Customer Care operations.

Essential Qualifications

- Ability to meet applicable criminal record screening requirements.
- High school diploma or equivalent.
- One to three years of customer service experience.
- General knowledge of Windows-based applications and the ability to navigate computer systems.




- Availability to work scheduled shifts between 8:00 a.m. and 10:00 p.m. Eastern Time, including weekends and statutory holidays.

Skills and Competencies

Customer Service: A strong commitment to customer satisfaction, with a professional telephone manner, positive attitude, and friendly, empathetic approach.

Communication: Excellent verbal and written communication skills, strong listening abilities, and the ability to explain information clearly and accurately.

Attention to Detail: The ability to gather information, document interactions accurately, follow established procedures, and recognize information that requires further action.

Adaptability and Multitasking: Comfortable working in a fast-paced environment, adapting to changing priorities, and managing multiple applications while maintaining service quality.

Computer and Typing Skills: Confidence navigating computer systems, using email, and working across multiple applications simultaneously.

Problem-Solving and Judgment: The ability to assess customer inquiries, exercise sound judgment, and follow appropriate processes to resolve issues.

Learning and Accountability: The ability to learn, retain, and apply program information, stay current with updates, follow established guidelines, and work independently when required.

Teamwork: A collaborative approach and a commitment to contributing to a positive, respectful, and productive workplace.

Bilingualism: French or Spanish language skills are considered a definite asset.

Work Location: Remote Alberta or Ontario Canada only

Pay: $17.95 per hour

Expected hours: 32.0 – 40.0 per week

Work Location: Remote

📌 CSR - Customer Service Representative (Canada)
🏢 Fintech Select
📍 Canada