Location: Lloydminster, Alberta
Job Type: Full-Time, Permanent
Compensation: Competitive base salary plus performance-based incentives

Join the Team at Lloydminster Toyota!

Lloydminster Toyota is looking for a motivated, professional, and customer-focused Automotive Service Advisor to join our growing Fixed Operations team.We are seeking an individual who takes pride in delivering exceptional customer service, building long-term customer relationships, and maximizing service department opportunities.The successful candidate will be an energetic team player with excellent communication skills, strong organizational abilities, and a commitment to providing an outstanding dealership service experience.If you enjoy working with people, thrive in a fast-paced environment, and want to build a rewarding career in the automotive industry, we want to hear from you!

Key ResponsibilitiesCustomer Service & Communication

- Greet customers professionally and provide an exceptional service experience from vehicle drop-off to delivery.
- Listen to customer concerns, accurately document vehicle symptoms, and recommend appropriate maintenance and repairs.
- Clearly explain recommended services, repair estimates, and maintenance requirements.
- Keep customers informed throughout the repair process, including updates on repair progress, additional recommendations, and completion times.
- Build strong, long-term relationships that encourage customer loyalty and retention.
- Handle customer concerns professionally and work toward positive resolutions.

Service Sales & Performance

- Review vehicle service histories and recommend factory-scheduled maintenance and additional services based on vehicle condition and customer needs.
- Present and explain technician-recommended repairs and maintenance.
- Prepare accurate estimates and obtain customer authorization before work begins.
- Identify opportunities to improve customer vehicle safety, reliability, and performance.




- Achieve individual performance objectives, including labour sales, customer-pay hours per repair order, maintenance sales, and customer satisfaction.
- Promote Toyota maintenance programs, service packages, and applicable protection plans.

Service Department Operations

- Open, manage, and close repair orders accurately and efficiently.
- Coordinate with technicians, parts personnel, and service management to ensure timely repair completion.
- Schedule service appointments and assist with managing daily shop workflow.
- Ensure accurate documentation of customer concerns, repair recommendations, approvals, and completed work.
- Follow dealership policies, Toyota service procedures, and warranty guidelines.
- Maintain a clean, organized, and professional work environment.
- Work collaboratively with the entire Fixed Operations team to achieve departmental goals.

Qualifications & Experience

- Previous automotive Service Advisor experience is preferred.
- Experience in automotive dealership service operations is a strong asset.
- Excellent customer service, communication, and interpersonal skills.
- Strong sales abilities with a customer-first approach.
- Ability to multitask, prioritize, and work effectively in a busy service department.
- Good understanding of automotive maintenance and repair processes.
- Strong computer skills and experience with dealership management systems.
- Experience with PBS Systems is considered an asset.
- Toyota dealership experience is an asset but not required.
- Valid driver's licence and acceptable driving record.




- Positive attitude, qualified appearance, and a strong work ethic.

What We Offer

- Competitive compensation with performance-based earning opportunities.
- Full-time, stable employment with an established Toyota dealership.
- Supportive management and a team-oriented work environment.
- Ongoing training and professional development.
- Toyota manufacturer training opportunities.
- Employee benefits and dealership perks.
- Opportunities for career growth and advancement.

Who We're Looking For

Our ideal candidate understands that being a successful Service Advisor is about more than writing repair orders.You are a trusted professional who builds relationships, communicates effectively, identifies customer needs, and confidently recommends the maintenance and repairs necessary to keep vehicles operating safely and reliably.You understand the importance of customer satisfaction, service department productivity, and profitability, and you take pride in achieving results while delivering an exceptional customer experience.You are organized, accountable, motivated, and enjoy being part of a successful team.

Apply Today!

If you are a motivated Automotive Service Advisor looking for an opportunity to grow your career with Lloydminster Toyota, we encourage you to apply.

Submit your resume through Indeed and tell us why you would be a great addition to our service team.

We thank all applicants for their interest. Only those selected for an interview will be contacted.

Job Types: Permanent, Full-time

Pay: $75,000.00-$100,000.00 per year

Benefits:

- Dental care
- Disability insurance
- Extended health care
- Vision care

Ability to commute/relocate:

- Lloydminster, AB: reliably commute or plan to relocate before starting work (required)

Experience:

- Automotive Service Advisor: 1 year (required)
- Customer Service: 1 year (required)

Work Location: In person

📌 Service Advisor (Lloydminster)
🏢 Silverwood Toyota
📍 Lloydminster