Job Summary
We are seeking a motivated and results-driven Inside Sales Representative to join our dynamic sales team. The ideal candidate will be responsible for developing new business opportunities, nurturing client relationships, and driving sales growth through effective communication and negotiation skills. This role requires a strong focus on customer service and the ability to market our products effectively to meet client needs.

Duties

- Review customer inquiries for application requirements and commercial terms and conditions.
- Prepare quotations in response to customer inquiries; in accordance with controlled prices, discounts, terms and conditions and sales policies and procedures.
- Review customer purchase orders for correct pricing, discounts, terms and conditions, part numbers and prepare for order entry.
- Respond to all customer requests for sale order status, expedite emergency shipments.
- Prepare required or ensure the preparation of all required documentation.
- Document and forward to Inside Sales Supervisor all customer complaints.
- Assist other departments in resolving problems related to customer sales and service.
- Engage with potential clients through various channels, including phone calls, emails, and online platforms.
- Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring client satisfaction.
- Maintain accurate records of sales activities, customer interactions, and pipeline status in the CRM system.




- Participate in training sessions to enhance product knowledge and improve sales techniques.

Skills/Qualifications

- Excellent verbal and written communication abilities to effectively convey information.
- Proficiency in customer service principles to foster positive client relationships.
- Familiarity with inside sales processes and techniques.
- Knowledge of technical sales concepts is a plus for understanding product specifications.
- Strong organizational skills with attention to detail for managing multiple accounts simultaneously.
- A proactive attitude towards problem-solving and adapting to changing market conditions.
- Instrumentation program or equivalent education and experience is an asset.
- Proficient in the use of Microsoft Applications.

Join our team as an Inside Sales Representative and contribute to our mission of delivering exceptional products while growing your career in a supportive setting.

Job Type: Full-time

Pay: $50,000.00-$55,000.00 per year

Benefits:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Work from home

Education:

- Secondary School (preferred)

Experience:

- Retail sales: 1 year (preferred)
- sales: 1 year (preferred)

Language:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 2025-10-10

📌 Inside Sales Representative (Oakville)
🏢 WIKA
📍 Oakville