Position Summary

Reporting directly to the General Manager, Business Operations, the Administrative Associate will provide full administrative support primarily to the Sales department but also in a variety of other areas of the business. At times, you will assist SVAC managers in an administrative role, on a task-by-task basis as approved by the General Manager. This will be executed in accordance with the company’s vision, mission, and values, in a highly professional and effective manner to meet the service expectations of Club Members and the fiscal expectations of the Business Principal. with the upmost professionalism.

Duties & Responsibilities

- Administrative support in Memberships and member accounts but also Housekeeping, Maintenance, and Fitness as directed by the General Manager.
- One primary area of focus will be Standard Operating Procedure (S.O.P.) creation and maintenance. SOPs will be developed in collaboration with the subject matter experts in each department. The overall goal is to develop and create consistent documentation for ease of reference for all Associates.
- You will be responsible for the administration of SVAC member account issues and assisting with a resolution that satisfies both the interests of the members while adhering to the policies of the business.
- Professional, clear, and accurate communication between members, associates, managers and accounting is essential.
- This role is responsible for issuing refunds and credits where approved and removing or deleting erroneous transactions. Cancellations and hold requests as well.
- Responsible for generating and providing KPI’s,



reports and other sales information for the Sales department to the General Manager.
- Developing a thorough understanding and proficient working knowledge of the Club Management Software (Club Automation) is required to utilize it to its full potential.
- Coordinating meetings with, and reaching out to, Club Automation support on an ongoing basis for information gathering purposes. This may include email, or telephone communication and follow-up as required.
- Maintain all aspects of office and stationary supplies including ordering with Manager approval.
- Support Sales Associate role during your shift if covering the front for breaks or in the absence of a Sales Associate.
- Daily reconciliation of till float.
- Prepare to participate in meetings and Provide quality control and reviewing of member accounts and transactions for accuracy;
- Any other additional duties as required.

Skills & Qualifications

- Proficient in all Microsoft Office applications.
- Professional verbal and written communications are required.
- Strong attention to detail and accuracy.
- Excellent time management and organization skills are a must.
- Multi-tasking and prioritizing skills are a necessity.;
- Ability to work independently and collaborate with other departments and managers.
- Highly organized, ability to prioritize and meet deadlines.
- Enthusiastic, energetic, personable, and friendly disposition.
- Certified CPR/First Aid Training Certificate or willingness to obtain certificate.

We thank all interested candidates for applying, however, only candidates considered for an interview will be contacted.

Work Location: In person

📌 Administrative Associate (St. Albert)
🏢 STURGEON VALLEY ATHLETIC CLUB
📍 St. Albert