Description

About FirstService Residential:

FirstService Residential transforms the property management landscape by providing qualified association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, career training, and support for continued professional development.

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

Job Overview:

Reporting to one of our Regional Directors, the Experienced Strata Manager is responsible for providing management services to a diverse portfolio of strata buildings, attending required meetings (strata council and general meetings), conducting property inspections, supervising and/or directing employees/contractors within the portfolio and performing financial and administrative functions.

Key Responsibilities:

- Client & Council Management: Serve as the primary management advisor and point of contact for assigned Strata Councils, building trusted relationships and providing guidance, recommendations, and practical solutions to support effective decision- making.
- Governance & Compliance: Support Strata Councils in meeting their governance and regulatory obligations, including the coordination of Council meetings, AGMs and SGMs, preparation of agendas and minutes, administration of resolutions, and compliance with applicable legislation, bylaws, management agreements, and brokerage requirements.
- Financial Management & Stewardship: Support the financial management of assigned Strata Corporations through annual budgeting, review of financial statements and variances, monitoring operating and reserve funds, arrears, expenditures, and special levies, and identification of emerging financial risks or funding requirements.
- Property Operations & Maintenance: Oversee and coordinate the day-to-day operational requirements of assigned properties, including maintenance, repairs, inspections, service contracts, vendor performance, and preventative maintenance programs.
- Capital & Asset Planning: Assist Councils in understanding and planning for long-term property requirements by reviewing depreciation reports, identifying anticipated capital projects, coordinating professional consultants, and supporting appropriate capital funding and project planning.
- Communication & Client Engagement: Maintain clear, professional, timely, and proactive communication with Council members, owners, residents, vendors, and professional advisors. Provide regular updates, manage expectations, facilitate productive discussions, and ensure commitments and action items are followed through to completion.
- Risk Management: Proactively identify operational, financial, property, insurance, regulatory, and client-relationship risks and bring material concerns to Council and internal leadership with appropriate recommendations and next steps.
- Vendor & Project Management: Coordinate vendors, contractors, engineers, consultants, and other service providers, including obtaining proposals, supporting procurement processes, monitoring approved work, and ensuring Council is informed of material project, cost, or schedule changes.
- Owner & Resident Administration: Support Council in addressing owner and resident matters,



including correspondence, complaints, bylaw enforcement, hearings, and other requests, while maintaining professionalism, neutrality, confidentiality, and appropriate boundaries.
- Portfolio & Time Management: Effectively manage multiple Strata Corporations and competing priorities by maintaining organized records, action items, deadlines, and follow-up systems while meeting established service, compliance, and operational standards.
- Client Retention & Value Creation: Understand the priorities and needs of each Strata Corporation, proactively identify opportunities to improve service and property performance, recognize early indicators of client dissatisfaction, and take appropriate action to strengthen the client relationship.
- Professional Judgment & Escalation: Exercise sound judgment within the authority of the management agreement and the Strata Manager's professional expertise. Recognize when matters require escalation or specialized legal, accounting, engineering, insurance, or other professional advice.
- Team Collaboration: Work collaboratively with Regional Directors, Accounting, Operations, and other internal teams to resolve issues, deliver consistent service, and support the overall success of clients and the organization.
- Professional Standards: Maintain required licensing and continuing education and demonstrate integrity, accountability, discretion, professionalism, and adherence to company policies and applicable regulatory requirements.
- Prepared to serve as a primary communications link between the strata council, owners, residents, vendors and FirstService Residential.
- Communicate professionally, proactively, accurately and with sound judgement while establishing clear expectations and maintaining productive client relationships.
- Regularly visit and inspect sites

Skills & Qualifications:

At least 2 - 3 years of experience managing residential strata properties, preferably with experience in all types of properties including new developments, high-rises, high-density and mixed-use strata properties.

- Strong, customer service mindset.
- Highly efficient, organized, and skilled at time management
- Possess the ability to work in a high-volume, face-paced environment, and work well under pressure and deadlines.
- Strong verbal and written communication skills, with the ability to communicate clearly, professionally, and confidently with Strata Councils, owners, residents, vendors, and professional advisors.
- Demonstrated ability to simplify complex financial, operational, technical, and regulatory information into clear and practical communication.
- Strong active-listening skills with the ability to understand client concerns, clarify expectations, and identify underlying issues.
- Ability to provide clear recommendations, explain options and risks, and support Council in making informed decisions.
- Demonstrated ability to manage difficult conversations, conflict, and sensitive situations with professionalism, diplomacy, and sound judgment.
- Strong interpersonal and relationship-management skills, with the ability to establish credibility and build trusted client relationships.




- Ability to adapt communication style and level of detail to different audiences and circumstances.
- Demonstrated ability to communicate proactively, manage expectations, provide timely updates, and consistently close the loop on commitments.
- Strong meeting facilitation and presentation skills, with the confidence to guide discussions and maintain productive, decision-focused Council meetings.
- Demonstrates emotional intelligence, professionalism, discretion, and composure when communicating in challenging or high-pressure situations.

A current Representative License to provide Strata Management Services as issued by the BC Financial Services Authority, a valid BC driver's license and access to a vehicle with business insurance are requirements of the role.

What We Offer:

As a full-time associate, you will be eligible for full comprehensive benefits including health & dental, RRSP contribution plan. In addition, you will be eligible for time off benefits, paid holidays, access to our Employee Assistance Program, Tuition Reimbursement, etc.

Salary:

$80,000 - $100,000 annually- commensurate with experience and portfolio assigned

FirstService Residential is proud to be an equal opportunity workplace. It is our policy to promote equal employment opportunities for all current and prospective associates.

This applies to all employment-related matters, including the recruitment process, hiring decisions, compensation and benefits. We are committed to providing and maintaining a working workplace that is based on respect and preserves the dignity and rights of

everyone in the organization. If you have questions before or during the application process about our equal opportunity workplace, please reach out to our Recruitment team.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [email protected].

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [email protected]; we will respond in accordance with Local Law 144, within 30 days.

📌 Strata Manager (Knight)
🏢 FirstService Residential
📍 Knight