Company: Sound Insurance Services Inc.- Brampton Branch
Location: Brampton, Ontario
Job Type: Full-Time | Entry-Level

Sound Insurance Services Inc. is looking for a motivated, organized and detail-oriented Administrative Assistant to join our growing insurance brokerage.

This is an entry-level position ideal for someone with excellent communication skills, strong computer proficiency and the ability to manage multiple administrative tasks efficiently.

The successful candidate will support our insurance brokers with daily administrative operations, client communication, documentation and follow-ups.

Key Responsibilities

- Prepare and email insurance policy documents, renewals and endorsements to clients.
- Assist with client billing inquiries, invoicing, payment processing and outstanding payment follow-ups.
- Communicate with insurance companies regarding pending requests, policy documents and administrative matters.
- Submit administrative requests and supporting documentation to insurance companies.
- Assist brokers with renewal and remarketing administration.
- Maintain accurate client records, documents and activities in Applied EPIC.
- Respond to routine client inquiries by phone and email.
- Track pending requests and ensure timely follow-ups.
- Organize and maintain electronic files and documentation.




- Provide general administrative support to the brokerage team.

Qualifications & Requirements

- Entry-level position – previous insurance experience is not required.
- Excellent written and verbal English communication skills.
- Strong computer skills and proficiency in Microsoft Outlook, Word and Excel.
- Excellent organizational skills and attention to detail.
- Ability to multitask, prioritize responsibilities and meet deadlines.
- Professional telephone etiquette and strong customer service skills.
- Ability to work independently and as part of a team.
- Willingness to learn new software and insurance processes.
- Experience with Applied EPIC is an asset.
- Previous insurance brokerage or administrative experience is an asset.
- RIBO licence is an asset but not required.

What We Offer

- Competitive salary based on experience.
- On-the-job training.
- Supportive and skilled work environment.
- Opportunities for career growth within the insurance industry.

How to Apply

Interested candidates are invited to submit their resume to [email protected] with the subject line Administrative Assistant – Insurance Brokerage.

We thank all applicants for their interest. Only shortlisted candidates will be contacted.

Pay: $20.00-$25.00 per hour

Expected hours: 40.0 per week

Work Location: In person

📌 Administrative Assistant (Insurance Brokerage) (Brampton)
🏢 Sound Insurance Services
📍 Brampton