Overview

We are currently seeking a motivated and technically skilled Field Service Technician I to support advanced gas metering and AMI (Advanced Metering Infrastructure) operations throughout the FortisBC service territory. This is an excellent opportunity for an individual with utility field experience, strong troubleshooting abilities, and a customer-focused approach.

In this role, you will investigate and resolve meter performance issues, communication failures, alarm conditions, and customer inquiries related to Sensus SONIX ultrasonic gas meters, Smart Point endpoints, and Flex Net communication networks.

If you have a passion for technology, problem-solving, and delivering exceptional customer service, we'd like to hear from you.

Position: Field Service Technician I
Location: Vancouver, BC (Local Travel Required)

Schedule: Monday to Friday, 40 Hours per Week
Contract: 12-Month Temporary Assignment - October 26, 2026 – October 25, 2027
Rate: Up to $35.00/hour + 4% Vacation Pay

Key Responsibilities

AMI Communications Support

- Diagnose and troubleshoot communication issues involving:
- Sensus Flex Net communication networks
- Smart Point endpoints
- Meter-to-network communication failures
- Utilize field diagnostic tools and software to restore and validate communications.
- Verify system performance and accuracy.

Meter Investigation & Troubleshooting

- Investigate and resolve:
- Meter alarms
- Communication failures
- Consumption anomalies
- Stale meter conditions
- Consecutive zero reads
- High consumption events
- High-temperature alarms
- Tamper alarms




- Conduct field investigations and document findings accurately.

Customer Support

- Meet with customers in the field to address:
- AMI technology questions
- Meter accuracy concerns
- Gas usage inquiries
- Communicate technical findings clearly and professionally.
- Deliver excellent customer service and support.

Required Qualifications

Education

One of the following is required:

- Utility Operations Technology Diploma
- Electrical Engineering Technology Diploma
- Instrumentation Technology Diploma
- Gas Utility Technician Certification
- Technical Trade Certification
- Equivalent combination of education and relevant experience

Experience

- 1-3 years (or more) of utility field operations experience.
- Experience troubleshooting meters, communication systems, or utility infrastructure.
- Customer-facing field service experience.
- Experience with mobile workforce management and field data collection tools.
- Strong commitment to workplace safety and operational excellence.
- Valid driver's license with a clean driving record.

Preferred Qualifications

- Experience with Sensus SONIX gas meters.
- Knowledge of SmartPoint endpoints and FlexNet AMI systems.




- Experience using Sensus FieldLogic™ Software Suite or similar diagnostic software.
- Gas utility metering and measurement experience.
- Strong analytical and troubleshooting skills.
- Ability to learn new technologies and software platforms quickly.
- Adaptability and willingness to work independently in the field.

Candidates without direct Sensus experience are encouraged to apply if they possess strong technical troubleshooting skills and the ability to quickly learn current technologies.

Driving Requirements

Successful candidates must be able to operate a company vehicle and meet all driver qualification requirements, including:

- Valid driver's license
- Driver background screening
- Drug and alcohol compliance requirements
- Road test and driver documentation requirements

Physical Requirements

- Ability to sit, stand, walk, hear, and see regularly throughout the workday.
- Lift and carry up to 30 lbs.
- Work both indoors and outdoors in varying weather conditions.
- Ability to bend, reach, push, pull, and climb stairs as required.
- Comfortable working in environments that may include dust, noise, heat, or cold exposure.
- Ability to use computers, mobile devices, and communicate effectively via telephone and email.

Apply Today!

If you are a safety-focused field professional with strong technical troubleshooting skills and are looking for an exciting opportunity within the utility industry, we encourage you to apply.

Pay: $35.00 per hour

Expected hours: 40.0 per week

Work Location: In person

📌 Field Service Technician I (Gas Meter Investigation Technician) (Vancouver)
🏢 Kelly Services
📍 Vancouver