Job Summary

Ravnoor Medical Aesthetic is seeking a friendly, organized, and dependable Administrative Assistant for our new St. Catharines location. This role combines front-desk service, appointment coordination, and administrative support to help our clinic run smoothly. This role is often the first point of contact for patients and helps ensure a smooth experience from check-in through follow-up. The ideal candidate is detail-oriented, qualified, and comfortable balancing patient service with administrative tasks.

Duties

- Welcome patients at the front desk, assist with check-in and check-out, and maintain a courteous, professional environment.
- Schedule, confirm, and reschedule appointments; coordinate provider calendars and communicate changes to patients.
- Answer and route calls using multi-line phone systems, respond to routine inquiries, and relay messages accurately.
- Maintain patient records, update demographic and insurance information, and handle documents in accordance with clinic procedures and privacy requirements.
- Use electronic medical records and practice-management systems to enter, retrieve, and update information.
- Support billing and administrative workflows, such as collecting and recording payments, preparing forms, and organizing records, as assigned.
- Coordinate communication among patients, providers, and other clinic staff.




- Keep reception and administrative areas organized and assist with general office tasks.
- Follow established procedures for confidentiality, accuracy, and patient service.

Skills

- Strong customer service, communication, organization, and attention to detail.
- Prior front desk, office experience, administrative experience, medical office experience, or dental office experience is preferred.
- Experience as a Medical aesthetic clinic receptionist is a plus.
- Familiarity with electronic medical records and clinic scheduling or practice-management software is desirable.
- Experience with Jane App is an asset.
- Comfort taking client photographs while respecting consent and privacy.
- Ability to manage multiple priorities and remain calm in a busy environment.
- A reliable, welcoming, and professional approach to clients and colleagues.
- Basic knowledge of medical terminology is helpful.
- Ability to operate multi-line phone systems and manage multiple tasks in a busy clinic setting.
- Professional judgment and discretion when handling sensitive patient information.

How to Apply

Please send your resume at [email protected] and a brief introduction describing your relevant experience and availability.

We look forward to welcoming someone who takes pride in excellent client service and keeping a clinic organized.

Pay: From $17.60 per hour

Benefits:

- In office parking

Work Location: In person

📌 Administrative Assistant / Clinic Administrator (St. Catharines)
🏢 Ravnoor Medical Aesthetic
📍 St. Catharines