Our Mr. Rooter office in Calgary is looking to hire a full time dispatcher. We are looking for someone who is productive, a quick thinker & eager to be a part of a fast growing company. Our office is quickly growing and requires someone who is able to adapt to changes and is willing to learn new skills along the way and want's to grow with the company.

The position is in office FULL TIME, with benefits after 3 months probationary period.

We will provide in-office onboard training. Office experience is an asset but not required.

The job duties included but not limited to;

- Coordinate and dispatch service technicians to customer appointments throughout the day.
- Monitor technicians schedules, job progress, and availability to keep the day running as efficiently as possible.
- Monitor technicians job activity to help ensure company procedures and required service processes are being followed and communicate any concerns or discrepancies to management.
- Adjust routes and appointments schedules when jobs run longer than expected, emergencies arise or other scheduling changes occur.
- Contact customers before scheduled appointments to confirm service details and technicians arrival.
- Keep customers informed of delays, schedule changes or required rescheduling.




- Communicate regularly with technicians regarding job status, schedule updates, customers information and changes throughout the day.
- Use mapping and scheduling tools to coordinate technicians routes and minimize unnecessary travel time and wastage.
- Follow up with customers to schedule return visits, follow up appointments or additional work when required.
- Monitor incoming phone calls, emails, customer inquiries, reports and scheduling notifications.
- Process completed service invoices and customer payments as required.
- Maintain accurate customer, job and scheduling information within company systems.
- Assist with additional office and admin tasks as needed to support daily operations.

We offer a friendly work environment and the opportunity for growth within the company.

Pay rate: $18-$21

Shifts: Monday- Friday 7:30AM-3:30PM

In office

Bi-weekly pay structure

Benefits:
Dental, Medical, Health Spending account.

Pay: $18.00-$21.00 per hour

Expected hours: 40.0 per week

Benefits:

- Casual dress
- Dental care
- On-site parking
- Paid time off
- Vision care

Experience:

- Dispatching: 1 year (preferred)

Work Location: In person

📌 Dispatcher/Customer Service (Calgary)
🏢 Mr. Rooter Plumbing of Calgary
📍 Calgary