Client Success Manager

Work arrangement — Remote

Location: Remote Experience: At least 3 years in customer success in healthcare

Who We Are

XpertDox, Inc. is a physician-founded, venture-backed healthcare AI company headquartered in Scottsdale, Arizona, with a global delivery team in India. Our platform, XpertCoding, autonomously codes outpatient medical claims directly from clinical documentation using neural networks, machine learning, and natural language processing. We serve outpatient healthcare organizations in almost all 50 states, with deep expertise in Federally Qualified Health Centers (FQHCs), women's health and OB/GYN practices, and behavioral health providers.

Role Overview

The Client Success Manager (CSM) is responsible for supporting XpertDox clients by delivering the highest level of service across all phases of the client relationship. This role emphasizes building strong, long-term partnerships, supporting clients’ revenue cycle objectives, and ensuring measurable ROI from XpertDox solutions. The CSM proactively identifies and addresses client questions and issues, coordinates timely, effective resolutions and serves as a trusted client advocate. In this capacity, the CSM acts as a key liaison between clients and XpertDox technical teams, ensuring solutions align with client needs while adhering to XpertDox methodologies and best practices.

Roles and Responsibilities

- Build and maintain strong client relationships through regular check-ins, progress reviews, and feedback collection.
- Monitor customer health, usage, and engagement metrics to proactively identify risks and opportunities.
- Act as the primary point of contact for customer questions, issues, and concerns.
- Identify, manage, and escalate risks, bugs,



or blockers that may impact customer workflows.
- Coordinate with Program Management, Technology, and other internal teams to ensure timely issue resolution.
- Track issues through to closure, ensuring clear communication and effective outcomes.
- Share client insights, performance metrics, and feedback with internal stakeholders through regular updates and reports.
- Document all client interactions, feedback, and resolutions accurately in internal systems.

Preferred candidate profile

- Healthcare experience (required)
- 3 to 5 years in customer or Client Success (required)
- Understanding of medical billing, coding, and or RCM workflows (preferred)
- Knowledge and or experience with medical EHR systems such as Epic, eCW, Athena (preferred)
- Strong verbal and written English proficiency with a minimum C1 level certification (required)
- Excellent communication, empathy, and relationship-building skills
- Comfortable using CRMs and success tools such as Salesforce
- Understanding of medical billing, coding, and or RCM workflows
- Knowledge and or experience with medical EHR systems such as Epic, eCW, Athena
- Strong data analysis and presentation skills

Salary

- $45,000 to $65,000 per year

Perks

- This position is offered as an independent contractor role. As a contractor based in Canada, you will work under a service agreement rather than a traditional employment contract.
- This structure provides full remote flexibility while allowing you to collaborate closely with our team and contribute meaningfully to client success initiatives.

Ready to be a part of our team? click on the below link to apply:

https://careers.xpertdox.com/

Job Type: Full-time

Benefits:

- Life insurance
- Paid time off

Experience:

- Customer relationship management: 1 year (Required)

Work Location: Remote

📌 Client Success Manager- Canada
🏢 XpertDox
📍 Canada