Shift work and weekend work REQUIRED

The Guest Service Agent is responsible for providing exceptional, friendly, and professional service to guests throughout their stay. This position serves as a key point of contact for guests, assisting with arrivals and departures, reservations, inquiries, requests, and concerns while ensuring a positive and welcoming experience.

Key Responsibilities

- Welcome guests in a warm, professional, and courteous manner.
- Complete guest check-ins and check-outs accurately and efficiently.
- Process reservations, room assignments, payments, and related transactions.
- Respond promptly to guest questions, requests, and concerns.
- Provide information about hotel services, amenities, local attractions, and transportation.
- Handle guest concerns and complaints professionally, resolving issues whenever possible and escalating matters when necessary.
- Answer and direct telephone calls and respond to guest emails and other correspondence.
- Maintain accurate guest records and ensure all required information is properly documented.
- Coordinate with housekeeping, maintenance, and other departments to meet guest needs and ensure rooms are ready for arrival.
- Monitor and maintain the cleanliness and organization of the front desk and guest service areas.
- Follow cash-handling, security, privacy, and hotel operating procedures.
- Assist with luggage, directions, wake-up calls, and other guest requests as required.
- Promote hotel services, amenities,



and applicable packages or upgrades.
- Maintain a thorough knowledge of hotel policies, procedures, rates, and services.
- Complete shift reports and other administrative duties accurately.
- Work cooperatively with all departments to maintain high standards of guest service.
- Perform other duties as assigned by management.

Qualifications and Skills

- Previous hotel, hospitality, customer service, or front-desk experience is an asset.
- Excellent communication and interpersonal skills.
- Professional, friendly, and approachable manner.
- Strong attention to detail and organizational skills.
- Ability to remain calm and professional when dealing with challenging situations.
- Ability to multitask and prioritize in a busy workplace.
- Comfortable using computers, reservation systems, point-of-sale systems, and standard office equipment.
- Ability to work independently as well as part of a team.
- Availability to work a flexible schedule, including evenings, weekends, and holidays as required.
- Additional languages are considered an asset.

Successful Candidate

The successful candidate will be dependable, guest-focused, and committed to creating positive experiences. They will demonstrate sound judgment, professionalism, and a genuine desire to help guests while representing the hotel positively at all times.

Job Types: Part-time, Permanent

Work Location: In person

📌 Guest Service Agent (Truro)
🏢 Inn on Prince
📍 Truro