Job Description:

The International English Language Testing System (IELTS) is the leading language proficiency test for higher education and global migration. This position will act as a liaison, provide service information and resolve any emerging problems that our customer might face with accuracy and efficiency. Furthermore, The IELTS Customer Service Officer will also provide administrative and basic technical support to the Test Centre, ensuring compliance with establish guidelines of test operations as prescribed by the IELTS test partners.

This is an hourly position Monday-Friday.

Responsibilities:

- Ensure all candidates receive exemplary customer experience at every contact point
- Manage customer enquiries in a timely manner




- Adhere to all IELTS manuals and company policies and guidelines
- Support customer bookings
- Support data entry activities
- Provide administrative support to assist in the successful delivery of services
- Other duties as requested

Qualifications:

- Excellent Communication Skills
- Customer Service experience
- Ability to multi-task, prioritize and manage time Effectively
- Solid computer skills, including Microsoft Office

Work remotely

- No

Job Type: Full time

Pay: $19.00-$20.00 per year

Experience:

- Customer Service: 1 year (preferred)

Work Location: In person

📌 IELTS Test Centre Customer Service Officer (Toronto)
🏢 IDP Education Canada
📍 Toronto