GREATER SUDBURY POLICE SERVICE
Invites applications for the position of
Full-Time Manager of Strategy and Organization Excellence
Monday-Friday (some weekends and evenings may be required); occasional out-of-town travel required
Salary: $148,246.20 - $179,388.03 per annum (less all statutory deductions)

The Manager of Strategy and Organizational Excellence provides strategic leadership and oversight for a comprehensive, service-wide quality assurance, risk management, and continuous improvement framework. This framework is designed to provide Executive Leadership and the Police Service Board with assurance that organizational operations, programs, policies, and administrative processes are effective, compliant, appropriately controlled, and aligned with strategic priorities and standards of excellence.

The Manager of Strategy and Organizational Excellence is responsible for the development and maintenance of an integrated, risk-based quality assurance program that assesses organizational performance against the Community Safety and Policing Act (CSPA), associated regulations, prescribed standards, Service procedures, Board policies, contractual obligations, and recognized leading practices.

The Manager of Strategy and Organizational Excellence will oversee the Service's policy and procedure framework, research and data analytics functions, and Corporate Communications.

Quality Assurance

- Establish Service-wide quality assurance standards, methodologies, audit protocols and reporting requirements to ensure consistency across operational and administrative functions.

- Develop an annual and multi-year risk-based quality assurance and audit plan, prioritizing areas of greatest legislative, operational, financial, reputational and organizational exposure.
- Conduct and coordinate thematic reviews, compliance audits, program evaluations, process reviews and targeted organizational assessments.
- Establish appropriate quality controls, sampling methodologies, documentation standards and validation processes.
- Assess whether established policies, procedures and internal controls are being consistently applied and are achieving their intended purpose.
- Identify systemic issues, recurring deficiencies, emerging trends and opportunities for organizational improvement.
- Establish mechanisms to track recommendations, corrective actions, responsible owners, timelines and completion.
- Validate that corrective actions have addressed identified deficiencies and reduced the associated organizational risk.
- Develop regular quality assurance reporting and dashboards for Executive Leadership Team that identify findings, trends, outstanding recommendations, emerging risks and areas requiring executive attention.

Organizational Risk Management

- Lead the development and implementation of a formal risk management framework that provides a consistent Service-wide approach to identifying, assessing, managing, monitoring and reporting organizational risk.

- Develop and maintain a corporate risk register identifying significant strategic, operational, financial, legal, regulatory, technological, human-resource, reputational and business-continuity risks.
- Establish standardized methodologies for assessing risk based on likelihood, consequence, organizational impact and existing controls.
- Work with organizational leaders to establish risk ownership, mitigation strategies, timelines and accountability.
- Identify key organizational risks and develop Key Risk Indicators (KRIs) to provide early warning of changing or emerging risk.
- Integrate risk assessment into strategic planning, budgeting, project management, procurement, policy development and operational decision-making.
- Ensure significant organizational initiatives and proposed changes include appropriate risk assessments and mitigation strategies.
- Regularly review the effectiveness of risk controls and identify residual risks requiring further mitigation or executive acceptance.
- Establish escalation protocols for risks exceeding established tolerance levels.
- Provide regular enterprise-risk reporting to Executive Leadership Team and the Police Service Board, including emerging risks, mitigation progress and areas requiring strategic attention.

Compliance and Internal Controls





- Establish an integrated approach to regulatory compliance and organizational controls.
- Maintain a centralized inventory of legislative, regulatory, policy and contractual obligations applicable to the Service.
- Develop mechanisms to demonstrate and document compliance with applicable requirements.
- Identify gaps between legislative/regulatory requirements and existing policies, procedures, practices and controls.
- Assess the adequacy and effectiveness of internal controls intended to mitigate organizational risk.
- Establish compliance monitoring and reporting processes that clearly identify areas of full compliance, partial compliance, outstanding requirements and associated risk.
- Coordinate organizational responses to external inspections, audits, reviews and regulatory requirements.
- Ensure findings arising from external and internal reviews are incorporated into the Service’s broader risk and continuous-improvement framework.

Organizational Assurance

- Develop an Organizational Assurance Framework that provides Executive Leadership Team and the Board with a consolidated view of whether critical organizational systems and controls are functioning as intended.
- Integrate information arising from:
- Quality Assurance reviews and audits;
- enterprise risk assessments;
- CSPA and regulatory compliance monitoring;
- operational inspections;
- complaints and public feedback;
- critical incidents and after-action reviews;
- workplace investigations and organizational trends;
- financial and procurement controls;
- project and program evaluations;
- health and safety information;
- member and community surveys;
- performance indicators and Key Risk Indicators; and
- external audits, inspections and reviews.

- Use this information to identify systemic vulnerabilities and provide evidence-based assurance regarding the effectiveness of organizational controls.

Continuous Improvement and Organizational Learning

- Establish a formal process to ensure that findings from audits, inspections, critical incidents, complaints, investigations, program evaluations, performance data and risk assessments result in organizational learning and measurable improvement.

- Develop corrective and preventative action processes to address identified deficiencies.
- Conduct root-cause analysis where recurring or significant issues are identified.
- Distinguish between isolated performance issues and systemic organizational vulnerabilities.
- Identify cross-functional issues requiring Service-wide solutions.
- Track recommendations from identification through implementation and validation.
- Evaluate whether implemented changes have achieved their intended outcomes.
- Identify and disseminate leading practices and lessons learned across the organization.
- Ensure organizational policies, training, supervision, technology and business processes are adjusted where findings demonstrate a need for change.

Risk and Performance Integration

- Work collaboratively with organizational leaders to develop an integrated suite of:
- Key Performance Indicators (KPIs) – measuring whether the Service is achieving intended results;
- Key Risk Indicators (KRIs) – identifying increasing organizational exposure or emerging vulnerabilities;
- Quality Indicators – assessing whether services and processes are being delivered consistently and to established standards; and
- Compliance Indicators – demonstrating adherence to legislative, regulatory, policy and contractual obligations.

Project Leadership and Delivery

- Lead projects through the complete project lifecycle, including initiation, planning, execution, monitoring, implementation, evaluation, and close-out.
- Develop comprehensive project charters, business cases, work plans, schedules, milestones, deliverables, resource requirements, and implementation strategies.
- Establish clear project scope, objectives,



roles, responsibilities, decision-making authorities, and measures of success.
- Coordinate multidisciplinary project teams and ensure assigned responsibilities and deliverables are clearly understood.
- Monitor progress against established milestones and proactively address delays, barriers, competing priorities, and emerging issues.
- Ensure projects transition effectively from planning into sustainable operational implementation.
- Conduct post-implementation reviews to determine whether intended outcomes and benefits have been achieved.

Strategic Alignment

- Ensure projects support the organization’s Strategic Plan, operational priorities, legislative responsibilities, and service-delivery objectives.
- Assist senior leadership in translating strategic priorities into actionable projects and measurable deliverables.
- Identify interdependencies between projects, organizational initiatives, resources, and operational priorities.
- Support project prioritization based on organizational need, risk, capacity, expected benefits, and available resources.

Staffing

- Lead and oversee Corporate Communications, ensuring the development and delivery of strategic internal and external communication plans that support the Service’s Strategic Direction.
- Lead and oversee the Policy and Procedure Writer, ensuring the development, review, and maintenance of compliant policies and procedures that support operational and organizational requirements.
- Lead and oversee the Data and Research Analyst function, including data collection methodologies, analytics, and reporting activities that support evidence-based decision-making, evaluation, and continuous improvement.

Qualifications:

- University degree in Business Administration, Public Administration, Project Management, Organizational Development, or a related discipline, or an equivalent combination of education and experience.
- Project Management Professional (PMP) designation or equivalent recognized project-management certification is preferred.
- Five years of experience successfully managing complex, multidisciplinary projects.
- Demonstrated experience with project governance, risk management, financial management, stakeholder engagement, change management, and performance measurement.

Assets:

- Previous supervisory experience.
- Experience preparing reports and recommendations for senior executives or governing bodies.
- Experience working within a public-sector, policing, municipal, government, or similarly complex and highly accountable workplace.

Skills:

- Advanced project-management and organizational skills.

- Strong analytical, critical-thinking, and problem-solving abilities.
- Ability to manage multiple complex projects and competing priorities simultaneously.
- Strong understanding of project governance, risk management, change management, and performance measurement.
- Ability to translate strategic objectives into practical implementation plans.
- Excellent written, verbal, facilitation, and presentation skills.
- Strong financial and business acumen.
- Ability to analyze complex information and provide clear, practical recommendations.
- Strong relationship-building and stakeholder-management skills.
- Sound judgment, discretion, professionalism, and political acuity.
- Ability to influence outcomes and establish accountability without necessarily having direct supervisory authority over project participants.
- Ability to work effectively with employees and leaders at all levels of the organization.
- High degree of initiative, independence, adaptability, and attention to detail

Appropriate accommodations will be provided upon request throughout the hiring process as required under the Greater Sudbury Police Services Employment Accommodation Policy and the Accessibility for Ontarians with Disabilities Act (AODA).

The selection process will reflect the dedication of the Greater Sudbury Police Service to the principles of Equal Opportunity.

We thank all applicants, however only those selected for an interview will be contacted.

Cover letter and resume relating your knowledge, skills, and experience to the qualifications listed in the posting is required.

Application Deadline: Thursday, November 5th, 2026 at 0800hrs

📌 Full-Time Manager of Strategy and Organizational Excellence (Sudbury)
🏢 Greater Sudbury Police Service
📍 Sudbury