Role Overview The Customer Service Associate supports daily showroom operations, drives retail sales, and manages client interactions and technician scheduling to ensure efficient service delivery.

Key Responsibilities

- Customer Service & Sales: Assist clients, resolve inquiries, drive sales, and negotiate terms.
- Technician Scheduling & Dispatch: Coordinate, book, and organize site visits and service appointments for technicians.
- Operations & Cash Handling: Process transactions, manage cash handling, and maintain customers records.
- Inventory & Merchandising: Support product purchasing, pricing, stock control, and display maintenance.
- Admin & Marketing: Handle phone inquiries, general back-office administration, and local promotions.

Qualifications & Requirements





- Experience: Background in customer service or retail sales; supervisory experience preferred.
- Technical Skills: Strong computer proficiency and digital system navigation.
- Core Competencies: Excellent customer communication, organizing/scheduling skills, numerical proficiency, and professional phone etiquette.
- Assets: Bilingualism, marketing skills, or negotiation experience.

Pay: $23.00-$29.00 per hour

Expected hours: 37.5 per week

Advantages:

- Extended health care
- On-site parking
- Paid time off

Work Location: In person

📌 Customer Service Advisor (Gloucester)
🏢 Leading
📍 Gloucester