Everyone Needs a Little Grace

At Style & Grace, we do more than clean and preserve wedding gowns—we help preserve life’s greatest memories.

Backed by more than 50 years of garment-care experience, Style & Grace is a multi-generational family business specializing in wedding gowns, formal wear, cultural garments, and other treasured pieces connected to life’s most meaningful occasions.

From the first consultation to the final delivery, every gown is handled with exceptional care, attention, and respect.

About the Role

Style & Grace is looking for a warm, polished, and dependable Mobile Wedding Gown Consultant to join the Grace Team.

This is first and foremost a gown-consulting and client-service position. You will meet with brides and families, learn about their gowns, explain our services, document garment details, answer questions, and help clients feel confident that their treasured garments are in trusted hands.

As part of providing a complete and personalized client experience, you will also pick up and deliver wedding gowns, preservation boxes, formal wear, cultural garments, and other special pieces throughout Toronto and the surrounding area.

You will represent Style & Grace in clients’ homes and when working with bridal boutiques, wedding professionals, and referral partners. Every interaction should reflect the care, professionalism, expertise, and warmth associated with the Style & Grace name.

Previous bridal, garment-care, luxury retail, or consultation experience is an asset but is not required. Comprehensive training will be provided on our gown-care services, consultation process, garment handling, technology, and delivery procedures.

What You’ll Do

Gown Consultation and Client Service

- Conduct warm, professional, and reassuring consultations with brides, families, and other clients.
- Learn about each gown, including its history, condition, sentimental value, and the client’s goals for cleaning, restoration, or preservation.
- Explain Style & Grace’s gown-care, cleaning, restoration, finishing, and preservation services.
- Ask thoughtful questions and help clients understand the services available to them.
- Carefully review gowns and garments, documenting visible stains, damage, areas of concern, special details, and client instructions.
- Take photographs and complete accurate intake documentation using Style & Grace’s systems.
- Set clear and appropriate expectations regarding the gown-care process, timelines, pricing, and next steps.
- Respond to client questions and concerns with care, professionalism, and sound judgment.
- Maintain communication with clients throughout the service process, including providing updates when required.
- Present completed gowns and preservation boxes professionally when returning them to clients.
- Build trusted relationships with brides, families, bridal boutiques, wedding professionals, and referral partners.
- Identify opportunities to educate clients and partners about Style & Grace’s services.
- Protect the client experience and the Style & Grace reputation in every interaction.
- Participate in training at our production facility to understand the complete journey of a gown—from consultation and intake through cleaning, finishing, restoration, preservation, and return.

Mobile Pickup and Delivery

- Pick up and deliver wedding gowns, preservation boxes, formal wear, cultural garments, and other treasured pieces.
- Complete residential, boutique, retail, and business-to-business appointments throughout Toronto and the surrounding area.
- Handle delicate, valuable, and meaningful garments with exceptional care.
- Ensure gowns, garments, and preservation boxes are safely secured and protected during transportation.




- Communicate with clients and team members regarding arrival times, delays, special instructions, order concerns, and appointment updates.
- Balance thoughtful client service with appointment schedules, Toronto traffic, changing weather, and parking conditions.
- Use an iPad, laptop, smartphone, GPS, parking applications, and the SMRT App.
- Complete order updates, consultation notes, delivery documentation, phone communication, and related administrative duties.
- Confirm that on-demand orders meet minimum-order and delivery-charge requirements.
- Make practical decisions when schedules, traffic conditions, or client needs change.
- Monitor the assigned vehicle and report any cleanliness, maintenance, or safety concerns.
- Support the tracking of mobile-service and delivery costs in relation to incoming sales.

What You Bring

- A genuine interest in wedding gowns, garment care, and providing a memorable client experience.
- A warm, polished, and skilled approach when interacting with brides, families, and business partners.
- The ability to make clients feel welcomed, heard, reassured, and confident that their garments are in trusted hands.
- Strong consultation, customer-service, or relationship-building skills.
- The ability to listen carefully, ask thoughtful questions, and explain information clearly.
- Excellent verbal and written English communication skills.
- Strong attention to detail when examining garments, documenting information, and completing orders.
- Sound judgment, critical-thinking, and problem-solving skills.
- The confidence to make appropriate decisions independently while knowing when to contact the team for guidance.
- Excellent organizational and time-management skills.
- A friendly, calm, dependable, and approachable personality.
- The ability to work independently while remaining connected to the wider Style & Grace team.
- Comfort using smartphones, tablets, laptops, applications, and client-service software.
- A willingness to learn Style & Grace’s services and complete gown-care process.
- A valid Ontario G driver’s licence and a clean driver’s abstract.
- Confidence driving on highways and throughout Toronto, including busy downtown areas.
- The ability to remain calm while navigating traffic, construction, changing weather, and difficult parking situations.

Previous bridal, formal wear, luxury retail, garment-care, consultation, sales, delivery, or customer-service experience is considered an asset but is not required.

Sewing, alterations, tailoring, textile, or garment-construction experience is a significant asset.

The Realities of This Mobile Role

Candidates must be comfortable with:

- Travelling to clients’ homes, bridal boutiques, businesses, and other appointment locations.
- Driving throughout Toronto and the surrounding area.
- Lifting and carrying wedding gowns, preservation boxes, and other moderately heavy items.
- Carrying garments and packages longer distances when close parking is unavailable.
- Working outdoors in rain, snow, summer heat, and changing weather conditions.
- Navigating Toronto traffic, construction, difficult parking, and busy urban environments.
- Adjusting calmly when appointment plans or client needs change.
- Working occasional evenings or weekends during peak bridal season.
- Maintaining a safe, clean, and presentable company or assigned vehicle.





You May Be a Great Fit for the Style & Grace Team If You Are

- Passionate about creating a thoughtful and memorable client experience.
- Interested in working with wedding gowns, formal wear, cultural garments, and treasured pieces.
- Warm and reassuring when working with brides and their families.
- Thoughtful and careful with items that hold significant emotional and financial value.
- Comfortable meeting new people and building trusted relationships.
- A strong listener who enjoys learning each client’s story and understanding their needs.
- Detail-oriented and committed to accurately documenting garment information.
- A self-starter who takes ownership and follows through.
- Calm, resourceful, and solutions-focused when plans change.
- Comfortable working independently without needing constant direction.
- Curious about the science and craft behind restoring and preserving textiles.
- Confident using technology throughout your workday.
- Comfortable driving and travelling between client appointments.
- Proud to represent a trusted, family-owned business.
- Motivated by helping preserve memories connected to life’s most cherished milestones.

Why Join Style & Grace?

- Join a respected, multi-generational family business with more than 50 years of garment-care experience.
- Become part of a team known for specialized wedding gown cleaning, finishing, restoration, and preservation.
- Receive hands-on training in gown consultation, bridal customer service, garment assessment, and the complete gown-care process.
- Build meaningful relationships with brides, families, bridal boutiques, and wedding professionals.
- Develop specialized knowledge in the care and preservation of wedding gowns and treasured garments.
- Work independently while remaining part of a knowledgeable and supportive team.
- Enjoy a varied role combining gown consultation, client service, relationship-building, mobile appointments, technology, and problem-solving.
- Play an important role in caring for garments connected to some of life’s greatest memories.

If you are warm, professional, detail-oriented, and passionate about providing an exceptional bridal-client experience, we would love to hear from you.

This job posting is for an existing vacancy. Style & Grace may use artificial intelligence to screen, assess, or select applicants for this position.

Please apply through Indeed. In-person applications will not be accepted.

Pay: $19.00-$22.00 per hour

Application question(s):

- Are you comfortable driving on highways and throughout downtown Toronto, including managing traffic, parking challenges, and longer walking distances?
- This role requires using smartphones, tablets, GPS, parking apps, and delivery software such as the SMRT App. Please describe your experience using technology in a previous job and how comfortable you are learning new systems.
- Are you available to work primarily during weekday hours, with occasional evenings or weekends during peak bridal season?
- Please tell us about any experience you have in bridal, retail, garment care, delivery, hospitality, sales, or customer service. If you do not have related experience, tell us why this position interests you.
- Wedding gowns can carry significant emotional and financial value. How would you help a client feel confident that her gown is in trusted hands?
- Are you comfortable lifting and carrying wedding gowns, preservation boxes, and moderately heavy items, including carrying them longer distances when nearby parking is unavailable?
- Why are you interested in becoming a Mobile Wedding Gown Consultant with Style & Grace?

Licence/Certification:

- Driving Licence (required)

Work Location: In person

📌 Mobile Wedding Gown Consultant (Scarborough)
🏢 Style & Grace Cleaners
📍 Scarborough