Care Manager — Vancouver Community

Licensed Practical Nurse or Registered Nurse | Full-time

Location: Vancouver
Salary: $80,000 annually for an LPN or $90,000 annually for an RN, plus performance bonus opportunities
Schedule: 40 hours per week, including rotating weekdays and weekends according to operational requirements
Work arrangement: Hybrid, typically two days in the office and three days in the community
Reports to: Regional Director
Preferred start date: As soon as possible, ideally by November 1, 2026

Who We Are Looking For

Do people naturally open up to you? Have you been told that you bring calm to chaos? Are you the type of person who shows up fully present for others, not because it’s your job, but because it’s who you are?

You’re a people-first kind of nurse. You see the whole human, not just their diagnosis, and you’re guided by the belief that dignity, joy and deep human connection should be part of every care plan. Your clinical training gives you confidence, but it’s your kindness, empathy and quiet leadership that make people trust you.

At Hero Home Care, we believe that there is an art and a science to caring, and our core purpose is “Happy Humans and Healthier Communities.” That’s not just a slogan. It’s a call to action, and we hope you are the kind of person who answers that call with both heart and hustle. You are proud to do hard things for the right reasons. You don’t shy away from complicated situations or tough conversations. You show up, you listen and you lead with compassion.

You’re the kind of nurse who sees the details others might miss. You care enough to follow through, make one more phone call or take the time to truly understand a family’s needs. You like structure and systems, but you’re also flexible. You know that great care isn’t always predictable, and you’re ready to adapt.

You also understand that helping a family choose care is an important part of caring. You are comfortable explaining our services, communicating their value, answering questions and following up thoughtfully. You build relationships that help the right families choose Hero Home Care and feel confident staying with us.

Whether you’re building a care plan, supporting a caregiver—we call them Heroes—or helping a family navigate change, you’re steady, warm and intentional. You take ownership of care quality, team performance and the relationships that help your community grow. You believe that how we do things matters. You want to create more Moments That Matter, and you want to make them count.

A Day in the Life

There may be no such thing as a “typical day” in the life of a Care Manager, but if there were, it might begin like this:

You review your emails, check in with the team and look at the day ahead. Your schedule is full, but your purpose is clear. You’re here to create more moments that matter for families facing one of the most important decisions they’ll ever make.

Your first visit is with a family considering care for their mother, who has recently had a fall. They’re worried and overwhelmed, but that’s where you shine. You arrive with clinical expertise and calm. You listen deeply, noticing what’s said and unsaid. You ask thoughtful questions, assess her needs and create space for emotion.

You offer solutions tailored to her health, wellness and personal goals. You explain how Hero Home Care can help, answer the family’s questions and agree on the next steps. After the visit, you document the conversation and follow through so the family feels supported as they make their decision.

Mid-morning, you join the company-wide daily huddle from a safe location. It’s a quick seven-minute touchpoint where the team shares good news, celebrates milestones, recognizes our Heroes and aligns on the day’s priorities.

Throughout the day, you might connect with our Care Hub about coverage, update a care plan, speak with a family about changing needs or visit a Hero in the field to provide training and feedback. You balance clinical oversight with coaching and mentorship, helping our team deliver on the promise of exceptional care.

You may also connect with a discharge planner, visit a community partner or follow up with a prospective client who wasn’t ready to begin care. You understand that trust grows through consistent, thoughtful attention.

Your week combines community visits, office collaboration and home-office administration. You typically spend two days in the office and three days in the community, working across Vancouver, Richmond and Burnaby, with office time in Vancouver and on the North Shore.

Behind you is a team that shares your passion. Your Regional Director provides direction, support and accountability, while Hero Central and the Care Hub help you coordinate care and resolve issues.

This is meaningful, rewarding and deeply human work. And you wouldn’t have it any other way.

Our Core Values

People Come First: We don’t just recruit caregivers, we hire Heroes.



Because we know it’s people that make the home care business tick. We put people first—our team members and our customers. We treat all people equally and celebrate diversity. We communicate openly and honestly. And when it comes to our team members’ or customers’ health and happiness, we keep the focus clear.

Commit To It: We’re in the business of caring for others, so that means we’re in the business of making quality decisions and doing whatever it takes to fulfill our purpose of creating happy humans and healthy communities. We do what’s right, not what’s easy. We also appreciate that at the community level, we’re only as good as our word. We see things through and walk our heroic talk.

Go Above & Beyond: Our Heroes know they will be called upon to deliver above and beyond. But it’s not just about energy—which we have a lot of! It’s about inspiration. We think creatively and bring joy to the work because we love serving others and the community. Some days it’s about preparing a delicious meal; other days it’s about replacing the elastic waistband in a customer’s favourite pajamas. True story.

We Do 1% Better: In life, there are rarely silver bullets and one-size-fits-all solutions. So instead, we commit to the journey of continuous improvement. Lasting change through small improvements, one day at a time. We want to lead our industry because our industry needs a Hero. We are open to coaching and receiving feedback because when we grow, our customers and communities do better.

If this feels like the kind of team you’ve been looking for, we’d love to meet you.

Duties and ResponsibilitiesProspect Conversion and Client Retention

- Lead prospective clients and families through compassionate, thorough Care Consults and nursing assessments that build trust and clearly explain the value of Hero Home Care.
- Educate families about appropriate care solutions, answer questions and help them make informed decisions about starting service.
- Convert inquiries into active clients through consistent relationship-building, timely follow-up and thoughtful re-engagement with families who have not yet started care.
- Strengthen retention through proactive communication, service excellence and early attention to concerns that could cause a client to leave.

Care Planning and Assessments

- Conduct comprehensive initial and ongoing assessments within your LPN or RN scope of practice.
- Develop individualized care plans that reflect each client’s health, wellness, preferences and personal goals.
- Implement, monitor and update care plans at least quarterly and whenever changing needs require.
- Collaborate with funders, healthcare professionals and community partners to coordinate care and communicate important changes.
- Maintain accurate, current documentation and ensure caregivers understand the care they are expected to deliver.

Client and Family Care Experience

- Serve as the primary contact for clients and families, providing regular updates, education and support.
- Monitor client outcomes and care delivery, proactively addressing concerns about safety, consistency or service quality.
- Collect and act on feedback to improve the client and family experience.
- Maintain dependable communication with community partners to support continuity of care and agreed service commitments.

Team Leadership and Care Coordination

- Lead, support and mentor your local team of Heroes, building connection, accountability and alignment with Hero’s values.
- Provide practical training, ongoing coaching, performance feedback and development opportunities.
- Ensure caregivers understand and follow care plans, work within their responsibilities and receive support when client needs change.
- Act as the primary liaison between Hero Central and your local team, ensuring clear communication and timely issue resolution.
- Work with the Care Hub and scheduling team to communicate care changes, secure appropriate coverage and support consistent service delivery.
- Address performance concerns directly and respectfully while supporting team well-being and professional growth.

Local Marketing and Community Engagement

- Build and maintain relationships with referral sources, including social workers, discharge planners, senior-serving organizations and other community partners.
- Lead local marketing activities such as distributing materials, attending events and participating in grassroots outreach.
- Increase Hero Home Care’s visibility through authentic, consistent community engagement.
- Encourage Google reviews, maintain relevant directory listings and help satisfied clients and families share their experience.




- Support sustainable community revenue growth while maintaining safe, appropriate and high-quality care.

How Success Will Be Measured and Supported

You will report to the Regional Director and review your performance across five areas:

- Prospect conversion and retention: Inquiry-to-client conversion, timely follow-up, re-engagement of prospective clients, client retention and community revenue growth.
- Care planning: Completion and accuracy of assessments, care plan reviews at least quarterly, and timely updates when client needs change.
- Client and family experience: Client outcomes, satisfaction and feedback, proactive communication, and effective resolution of concerns.
- Team leadership: Caregiver performance, completion of coaching and training, adherence to care plans, accountability and team well-being.
- Community engagement: Referral relationships, outreach activity, community visibility, reviews and contribution to new client opportunities.

Your Regional Director will work with you to establish clear priorities and performance expectations, review results and identify where coaching, resources or corrective action are needed. You will be expected to communicate risks early, follow through on commitments and use feedback to keep improving.

Key Competencies

- Communication and empathy: Listen closely, communicate clearly and respectfully, and help clients and families understand their options.
- Accountability and integrity: Take ownership of outcomes, follow through and communicate honestly when something needs attention.
- Clinical judgement: Recognize changing needs, make informed decisions within your professional scope and escalate appropriately.
- Leadership and assertiveness: Coach, motivate and support others while setting clear expectations and addressing concerns.
- Problem-solving and resilience: Remain calm during a crisis, resolve conflict and adapt when circumstances change.
- Organization and prioritization: Balance assessments, documentation, family communication, team support and community outreach.
- Cultural competence and advocacy: Respect individual backgrounds and preferences, and help clients navigate resources and services.
- Curiosity and teamwork: Welcome feedback, learn new approaches and collaborate effectively across disciplines and teams.

Position Requirements

- Current, full-scope practising registration in good standing with the British Columbia College of Nurses and Midwives as an LPN or RN.
- At least two years of nursing experience following graduation from an LPN or RN program.
- At least one year of home care experience.
- At least one year of team management experience.
- Clinical knowledge and practical ability in client assessment, care planning and health monitoring.
- Strong interpersonal skills and the ability to educate families, build trust and communicate the value of care services.
- Ability to supervise, train and support caregivers, manage competing priorities and respond effectively to unexpected situations.
- Comfort using CRM and care documentation systems, smartphones and other digital tools.
- Ability to perform the physical duties of care management.
- Availability to work 40 hours per week on a rotating schedule that includes weekdays and weekends.
- A valid BC Class 5 driver’s licence, a satisfactory current driver’s abstract and comfort driving throughout the assigned community.
- Access to a reliable vehicle for required travel before a company vehicle is provided, with business-use insurance where applicable.
- English communication skills sufficient for clinical documentation, client and family education, and team coordination.
- Satisfactory references, a Criminal Record Check with Vulnerable Sector Clearance, verification of required credentials and eligibility to work in Canada.

Compensation and Benefits

- Annual base salary: $80,000 for an LPN or $90,000 for an RN.
- Bonus opportunities: A performance bonus structure tied to community revenue.
- Vacation: Three weeks of paid vacation
- Health and wellness benefits: Eligibility following a three-month probationary period.
- Company vehicle: A Hero-branded car following a three-month probationary period.
- Growth opportunities: The prospect to develop your clinical leadership, strengthen your team and help shape the care experience in your community.

Ready to Join Our Hero Team?

If you bring clinical confidence, a caring heart and the determination to follow through for clients, families and Heroes, we would love to meet you.

Apply with your resume and tell us what makes you the right person to lead care in our Vancouver community.

Job Types: Full-time, Permanent

Pay: $80,000.00-$90,000.00 per year

Benefits:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Wellness program

Experience:

- LPN or RN: 2 years (required)
- Computer skills: 1 year (required)
- sales: 1 year (preferred)

Licence/Certification:

- Licensed Practical Nurse (LPN) or RN (required)
- Class 5 BC Driving Licence (required)

Willingness to travel:

- 75% (required)

Work Location: On the road

📌 Care Manager - LPN or RN (Vancouver)
🏢 Hero Home Care
📍 Vancouver