The Career Foundation is facilitating recruitment for this position on behalf of an employment partner. The employer partner provides the job information and is responsible for its accuracy, any subsequent changes, compensation, employment terms and conditions, and all final hiring decisions.

Our employment partner operates a luxury retirement residence, creating exceptional lifestyle experiences for their community members.

About Your Application and Our Services

By applying to this job posting, you consent to The Career Foundation collecting and using your personal information to evaluate your application for this position and to communicate with you regarding other employment opportunities, as well as no-cost employment-related services and supports that may assist you in achieving your employment goals, including job search assistance, career coaching, workshops, training opportunities, and other employment programs and services offered by The Career Foundation. Please note that, although we may contact you for the purposes described above, your participation in any such services or programs is entirely voluntary.

As a Welcome Coordinator, you’ll be the first friendly face for new Community Members and their families. You’ll manage every detail of the move-in process, create personalized experiences, and ensure short-term stays feel just as special as permanent ones. This role blends hospitality, customer service, and operational excellence to help residents feel at home from day one.

Job Duties

- Move-In & Short-Term Stay Coordination
- Schedule and organize all aspects of move-ins, including suite readiness, elevator bookings, and parking assignments.
- Greet residents, families, and movers upon arrival; act as the primary point ofcontact throughout the process.
- Deliver welcome baskets and arrange special meals on move-in day.
- Conduct personalized orientations and tours for new residents and their families.
- Complete the First 30 Days Community Member Experience Checklist.

Experience Customization

- Collaborate with Lifestyles, Culinary, and Wellness teams to tailor dining,recreation, and wellness services.
- Track individual preferences and communicate them to department managers forpersonalized service.
- Implement touchpoints (Day 0–14,



and 15, 30 check-ins) to maximize community integration.

Operations & Reporting

- Maintain and update the Move-In and Short-Term Stay Status Tracker.
- Conduct regular walkthroughs of suites and amenity spaces to ensure readiness.
- Document all interactions in CRM/Resident Management Systems.
- Provide weekly reports to leadership on move-ins, short-term stays, and conversion

outcomes.

Sales & Conversion Partnership

- Work closely with the Community Relations Manager to identify conversion opportunities.
- Track KPIs such as conversion rate, satisfaction scores, and referrals.
- Support marketing initiatives by capturing testimonials and success stories.

Customer Service Excellence

- Serve as the first point of contact for new Community Members and families.
- Resolve issues promptly and ensure seamless communication.
- Foster trust and lasting relationships with residents, families, and referral sources.

Qualifications and Educational Requirements:

- Proven clerical or administrative experience, preferably in a medical or dental office setting
- Strong computer skills with proficiency in Microsoft Office Suite (Word, Excel), Google Workspace (Gmail, Calendar), and QuickBooks
- Excellent organizational skills with attention to detail and accuracy in data entry and proofreading
- Exceptional customer service skills with a friendly demeanor and professional phone etiquette
- Ability to handle multiple tasks efficiently in a quick-paced environment
- Experience with front desk operations and multi-line phone systems is preferred
- Strong organizational skills including filing, scheduling, and record keeping
- Ability to work independently while maintaining a team-oriented attitude
- Prior experience in medical or dental office environments is advantageous but not mandatory

Minimum 3 years’ customer service experience in retirement living,



hospitality, or a

related industry.

- Post-secondary education in business, hospitality, or related field is an asset.
- Strong organizational, communication, and interpersonal skills.
- Proficient in Microsoft Office and CRM systems.
- Ability to work evenings and weekends as required.
- Confident, adaptable, and committed to delivering exceptional experiences

Successful Applicants will be required to show proof of eligibility to work in Canada for the next 6 months.

Our employment partner works and operates in the vulnerable sector. For the well-being of their community members, they require all new team members are vaccinated for COVID-19.

Accommodation, including for those who cannot be vaccinated for COVID-19 due to religious or medical reasons, will be provided in accordance with the Ontario Human Rights Code, as amended from time to time, and the Accessibility for Ontarians with Disabilities Act, as amended from time to time.

Pay - $ 23.00/hr

Our employment partner is an Equal Opportunity Employer in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Ontario Human Rights Code (OHRC). Accommodations can be made available to applicants with disabilities throughout the recruitment, selection and/or assessment process.

Work Location and Application Details

Work location: Leaside, onsite

Application instructions: Please submit your application through this Indeed posting.

This employer partner is an equal-opportunity employer. We thank all candidates for their interest; however, only those selected will be contacted for an interview.

About The Career Foundation

The Career Foundation is a dynamic non-profit organization that offers a wide range of employment, training, and workforce development services to job seekers and employers. Operating since 1988 and now serving thousands of people annually, our no-cost services include job search assistance, career coaching, workshops, training opportunities, and other employment-related programs and supports designed to help job seekers and employers achieve their goals.

Pay: $23.00 per hour

Expected hours: No less than 20.0 per week

Work Location: In person

📌 Welcome Coordinator (East York)
🏢 The Career Foundation
📍 East York