Ready to turn great customer service into an exciting career? Let’s talk!

Fredericton Toyota is looking for an enthusiastic, customer-focused Automotive Service Advisor to join our growing team! If you thrive in a fast-paced environment, and enjoy building relationships, this is the perfect opportunity to shift your career into high gear.

At Fredericton Toyota, we believe exceptional service starts with exceptional people. We’re proud to serve our customers, and we’re looking for someone who shares our commitment to deliver an outstanding customer experience.

Automotive experience is an asset, but we’re interested in candidates with a hospitality mindset, a willingness to learn, and a commitment to delivering an exceptional customer experience.

As a Service Advisor, you will be the primary point of contact for customers visiting our service department. Working closely with our technicians, parts and sales teams, you will help ensure every customer receives explicit communication, professional recommendations, and an outstanding service experience.

We offer a performance-based compensation structure with significant earning potential for individuals who are driven to succeed.

What You'll Do

- Welcome customers and provide a professional, friendly service experience.
- Listen carefully to customer concerns and accurately document vehicle symptoms, comments, and requested services.
- Open and maintain repair orders with transparent, detailed descriptions of customer concerns and required work.
- Communicate with technicians to understand vehicle conditions, diagnostic findings, and recommended repairs.
- Explain recommended maintenance and repairs in a clear,



straightforward manner so customers can make informed decisions.
- Provide repair estimates, including anticipated costs and completion times.
- Keep customers informed throughout the repair process and manage expectations regarding updates and timelines.
- Address customer questions and concerns professionally, working toward effective and timely resolutions.
- Recommend maintenance and repairs based on manufacturer guidelines, technician findings, and vehicle needs.
- Work collaboratively with the service department to maintain efficient workflow and a positive customer experience.
- Contribute to strong customer satisfaction results by building trust and delivering consistent, high-quality service.

What We're Looking For

We're looking for someone who takes pride in their work, enjoys helping people, and understands the importance of communication, accountability, and teamwork.

The ideal candidate will demonstrate:

- Strong customer service and interpersonal skills.
- Excellent verbal and written communication.
- A positive attitude and a professional, approachable manner.
- Self-motivation, initiative, and a desire to achieve results.
- The ability to manage multiple priorities in a busy environment.
- Strong organizational skills and attention to detail.




- A process-oriented mindset and the ability to follow established procedures.
- The ability to work effectively as part of a team.
- A willingness to learn, adapt, with the mindset of continuous improvement (Kaizen)
- Previous automotive industry experience is considered an asset.

Why Join Fredericton Toyota?

At Fredericton Toyota, we believe in creating opportunities for motivated individuals to grow their skills, develop their careers, and achieve their professional goals.

We offer:

- Competitive earning potential: Annual compensation of $65,000–$110,000 through a performance-based pay structure.
- Full-time employment: Build a stable career in a dynamic, fast-paced automotive environment.
- Employee benefits: Access to dental care, vision care, and life insurance.
- Retirement savings: RRSP matching to help you plan for the future.
- Employee discounts: Enjoy store discount opportunities.
- Career development: Gain valuable experience and continue developing your automotive and customer service expertise.
- Team environment: Work alongside a team focused on professionalism, customer satisfaction, and delivering quality service.

Ready to Take the Next Step?

If you're motivated, customer-focused, and ready to take ownership of your success, we'd love to hear from you!

Join Fredericton Toyota and become part of a team where your effort, attitude, and commitment to customer service can make a real difference.

Apply today to start your next chapter with Fredericton Toyota!

Job Type: Full-time

Pay: $65,000.00-$110,000.00 per year

Benefits:

- Dental care
- Life insurance
- RRSP match
- Store discount
- Vision care

Work Location: In person

📌 Service Advisor (Fredericton)
🏢 Fredericton Toyota
📍 Fredericton