Assistant Retail Store Job Summary

We are seeking an energetic, dependable retail sales associate to join our growing team. You will directly assist customers, process transactions, help merchandise the sales floor, and play a vital role in making our retail experience a positive one. Top-notch customer service skills are a must, as is the ability to learn product knowledge quickly and thrive in a fast-paced environment.

Customer Service Representative Duties and Responsibilities

Welcome and greet customers as they enter the store

Offer help and provide direct assistance to customers

Provide in-depth product knowledge, including features, benefits, and overall value

Answer customer questions and concerns

Cross-sell and encourage beneficial product add-ons

Upsell when appropriate; promote current sales, promotions, coupon deals, etc.

Explain store-member benefits and encourage customers to sign up

Process purchases, returns, and exchanges





Handle customer complaints in a calm and professional manner

Report anything unusual or any major incidents to management

Help organize back stock and perform inventory counts

Process newly received shipments

Organize and replenish front stock and help merchandise store

Maintain a clean and tidy work and retail space

Be enthusiastic and informative about all products

Help create a positive environment for customers to shop and buy

Take direction from and report to assigned supervisor

Work as a team to achieve sales goals

Job Type: Part time

Pay: $18.25-$22.00 per hour

Expected hours: 16.0 – 24.0 per week

Benefits:

- Flexible schedule
- Store discount

Language:

- English (preferred)

Work Location: In person

📌 Customer Service Representative (Maple Ridge)
🏢 Iron Butcher
📍 Maple Ridge