iScope Concussion & Pain Clinics is seeking a Patient Educator to join our Rehabilitation Services team. In this role, you will help patients leave their neurology consultation with a clearer understanding of their recommended care and the steps to access it.
Working with physicians, rehabilitation providers and administrative teams, you will be a dedicated contact for patients as they learn about iScope services, arrange appointments and follow through on recommendations. This role is primarily in-clinic, based in Surrey with travel to Langley.
What You Will Do
- Meet with patients after neurology consultations to explain documented physician recommendations, available services and next steps.
- Provide approved concussion and rehabilitation education, handouts and resources in clear, accessible language.
- Explain standard ICBC processes and approval requirements using clinic resources, and direct coverage questions through the appropriate channels.
- Help patients book recommended services and follow up when appointments or coordination needs remain outstanding.
- Maintain accurate records in InputHealth and Jane EMR and coordinate with physicians, triage, booking and rehabilitation teams.
- Recognize questions requiring clinical advice and refer them to the appropriate physician or regulated clinician.
- Contribute to improvements in patient resources and care coordination workflows.
What You Bring
- Experience in a healthcare, rehabilitation or multidisciplinary clinic setting.
- A compassionate communication style and the ability to explain information clearly to patients.
- Strong organization, attention to detail and follow-through, with good judgment about when to seek guidance.
- Patient education or care coordination experience is preferred. Experience with concussion rehabilitation, ICBC processes, InputHealth or Jane EMR is an asset.