Case Manager

WicihitowinPermanent Full-time (40 hours/week)McMan Calgary Internal/External
Meaningful work. Lasting impact.At McMan Calgary & Area, connection is at the centre of everything we do. Each year, we support more than 5,000 children, youth, adults and families facing complex challenges, including mental health concerns, addiction, homelessness, poverty and disability. We believe every person has deep and lasting worth, and we see people for who they are, not for what they're facing. Our work supports people to rebuild and strengthen connections to self, peers, family, community, culture and the land. Belonging, identity and wellbeing grow through relationships because people need people. Professional support is there for a season or a reason, not a lifetime. We create the conditions; people build the lives they want for themselves. The RoleHelp young people find home and find their footing. As a Case Manager on the Wicihitowin team, you’ll walk alongside Indigenous youth aged 16–24 who are experiencing or at risk of homelessness, offering safe housing and individualized, culturally grounded support. Your work will be guided by Housing First, Harm Reduction, and Indigenous Trauma-Informed care.
Wicihitowin (phonetic spelling: Wi-Chi-Hi-Towin) is a Cree word that means “to help mutually” and “the act of helping one another.” It is connected to three other Cree words that mean love, empathy, and kindness for all living beings, and it guides how we work. Through community engagement and close connections with Elders and Knowledge Keepers, Wicihitowin fosters housing stability, cultural connection, life skills, and pathways to education and employment.
If you bring experience in case management and youth homelessness, solid communication skills, and a shared commitment to McMan’s core values of Respect, Trust, Empathy, Genuineness, and Commitment, we’d love to hear from you.
Key Responsibilities

- Walking alongside relatives: Carry a caseload of 7 relatives (youth), building trusting relationships and providing individualized support that meets each person’s needs and goals.
- Guiding the journey: Complete the full case management cycle, including assessments, goal planning, case consultation, and monitoring and evaluating progress, so each relative’s plan reflects what matters to them.
- Connecting every step of the way: Deliver integrated service delivery from the point of referral through program completion and transition, so no relative has to navigate the system alone.
- Building everyday life skills: Offer hands-on instruction, modelling,



and support in the basics of daily living, including health, nutrition, home cleanliness, and safety.
- Building confidence and independence: Educate and support relatives in developing the skills that strengthen self-efficacy.
- Strengthening natural supports: Use a Natural Supports approach to widen each relative’s circle of support and improve long-term outcomes.
- Supporting safe, healthy homes: Monitor and support relatives through a recovery-oriented system of care to help ensure their living conditions are safe and sanitary.
- Meeting people where they are: Work a flexible schedule that could include evenings so you can meet the needs of relatives, the program, and the organization.
- Upholding Core Values and Service Standards: Ensuring daily work, decisions and interactions reflect McMan’s five core values—Commitment, Trust, Empathy, Respect and Genuineness—and align with our service delivery framework.

Ideal Candidate

- Diploma or degree in Human Services or a related discipline, with at least three years of direct work experience
- Understanding of Indigenous people’s unique histories, languages, cultural practices, spiritual beliefs
- Awareness of youth homelessness, community resources
- Three (3) years’ experience working with youth in case management
- Background in Relational Theory, Recovery oriented system of care and stages of change considered an asset
- Demonstrated interest in Indigenous histories, cultures and community relationships
- Ability to work collaboratively with residents, community partners, Elders and Knowledge Keepers
- Strong writing, organization, program planning, facilitation and interpersonal skills
- Familiarity with HMIS data would be preferred
- Flexible availability, including some evenings and weekends, to meet programming needs
- Participate in the organization's on-call rotation

Role Requirements (required prior to start)

- Police Information Check including Vulnerable Sector Check (dated within 6 months)
- Child Intervention Record Check (dated within 6 months)
- Standard First Aid Certification (dated within 3 years)
- Valid Driver’s license
- Driver’s Abstract (dated within 6 months)




- Reliable vehicle and proof of $2M in third-party liability insurance coverage

Employee Benefits and Workplace CultureMcMan provides a robust blend of employee benefits, personal days, and the opportunity to contribute to the community at large. Temp staff will have access to Health, Dental, Paramedical Services with above industry access to counselling benefits, Vision, Prescription Drug Coverage, and an Employee & Family Assistance Program. With paid vacation, a flexible schedule, and personal days, the organization encourages and supports work life balance. Equity, Diversity & ReconciliationAt McMan, connection is at the heart of everything we do. We are committed to equity, diversity, and inclusion because we know that diverse perspectives enrich our work and deepen our connection to the communities we serve. We welcome applications from people of all backgrounds and identities. As part of our active reconciliation journey, Indigenous protocols, Elder guidance, and cultural learning are central to our daily work. We honour Indigenous lived experience, community connection, and cultural knowledge as vital expertise, and we invite Indigenous applicants to share their journey with us in ways that feel meaningful to them. Next StepsThe work we do matters. If our mission resonates with you and you’re looking to make a difference, send us a cover letter and resume telling us why McMan, and what you'd bring to the role. If you would like to share your experience in a way that differs from a traditional resume or cover letter, please reach out to [email protected]. Salary Range: $49,768.00 - $54,931.00 annuallyClosing Date: Until a suitable candidate is foundSubmit To: https://mcmancalgary.applytojobs.ca/wicihitowin/51916 Thank you for your interest in McMan. We read every application, and we'll reach out directly to the people we invite to interview.
Note - the successful candidate will be required to provide satisfactory work references, current (dated within 6 months) Police/Vulnerable Sector background checks, Intervention Record Check (IRC) and CPR/First Aid (all must be completed prior to start date), valid Drivers' License, current Drivers' Abstract and proof of $2M third party liability insurance. The collection, use, and retention of personal information will be in accordance with McMan privacy policies and practices. By submitting your resume and personal data to McMan and participating in a personal interview, you acknowledge and consent to collecting, using, and disclosing your personal information by McMan to determine your suitability for employment opportunities.

📌 Case Manager (Calgary)
🏢 McMan Calgary
📍 Calgary