Milestone Technologies is looking for a technician with a passion for live events, audio-visual experience, and a commitment to program excellence to join our AV/VC and Event Operations Team. The AV/VC and Event Operations Team provides comprehensive event production services, and day to day AV Operations support. This role acts as the point of contact for AV operational work, including break/fix, vendor facilitation, and ‘sweeps’ of our AV spaces. Events may range from small team meetings with a simple video conferencing to large company-wide productions with streaming/recording/video assets.

Please note this position is located in Old Toronto and requires five days a week in office.

Responsibilities

● Own day to day AV/VC and Event Operations in the local office

● Proactively monitor health dashboards across various AV services

● Primary POC for AV conference room sweeps and ensure all conference rooms are functional

● Collaborate and troubleshoot with Helpdesk Technicians globally

● Work with AV team on operational tasks such as break/fix or in-room support

● Collaborate and escalate issues in a timely manner with AV Engineering

● Perform hardware/system upgrades

● Review client requests and provide technical direction for the planning, scheduling, and, delivery of services

● Execute AV productions as assigned, whether in the studio or a live event

● Operate PTZ cameras, video switchers, digital audio mixers,



and Crestron routing systems for large and medium scale events

● Manage streaming encoding and quality during live events; trim and deliver recorded events

● Act as the technical POC during board meetings and high-profile conference calls

● Oversee vendor technicians on larger scale events

● Contribute to management and documentation of on-site equipment and protocols

Skills

● HS Diploma or GED required

● Minimum 2+ years of AV/Event production in a corporate environment

● Minimum 5 years experience with AV/VC Event Support

● Preferred knowledge of tools:

○ Video conferencing - Google Meet, Zoom, Teams, etc.

○ Slack, Domotz, Crestron, XPanel, Google Admin, Robin, Logitech Sync, Rockbot

● Experience owning an event end to end from event request to technical execution

● Operational experience with event production equipment such as soundboards, audio mixers, camera controllers, video switchers, streaming codecs, microphones, etc

● Working knowledge of editing software, basic cinematography, and lighting

● Previous experience in customer-facing or client support role

● Versed in Apple OS, presentation software like Keynote, and PPT

● Ability to navigate and troubleshoot AV Signal Flow

● Ability to lead and respond to changes in a short time frame; stay cool under pressure

● Excellent interpersonal and communication skills

● Love of video production and everything that comes with live productions

#LI-NL1

📌 AV/VC Onsite Support Technician (Toronto)
🏢 Milestone Technologies
📍 Toronto