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If you are looking for an opportunity to contribute your experience knowledge and passion in a meaningful way CLBC is the place for you!

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging lives with connection.

Term/Status: Permanent Full-time (70 hours bi-weekly)
Classification/Salary: Management Band 5 / Position starts at $121230 to $151537 annually
Team: Quality Assurance
Location: Any major CLBC office - Vancouver Head Office Port Moody Surrey Abbotsford Victoria Nanaimo Prince George Kamloops Kelowna (Hybrid - 1 day a week in office - after passing a 6-month probation)

At CLBC we are committed to fostering a diverse equitable inclusive and accessible workplace. We encourage applications from all people with relevant skills including women Indigenous peoples persons with disabilities racialized people and those who identify as 2SLGBTQ2IA. For accommodation needs please contact at any stage of the hiring process.

Visit our Careers at CLBC page to learn more about working at CLBC what we offer and tips for the interview process.

About the opportunity:

Are you a strategic leader with experience advancing quality accountability and organizational performance in a complex workplace

Reporting to the Director Quality Assurance the Manager Quality Oversight and Standards provides strategic leadership for CLBCs enterprise quality oversight framework including monitoring governance quality standards complaints resolution accreditation quality reviews/investigations audits and end-of-life and mortality oversight.

Leading a team of quality assurance professionals this role is responsible for advancing a coordinated approach to quality oversight that strengthens organizational accountability supports risk management and promotes consistent quality practices across CLBC.

Working collaboratively with senior leaders across the organization you will provide strategic advice on quality assurance governance compliance and organizational risk. Through data-informed analysis and cross-divisional collaboration you will identify emerging issues support evidence-informed decision-making and help ensure quality assurance activities effectively support organizational priorities.

This is an opportunity to lead a complex and evolving portfolio influence organizational priorities and contribute to strong quality oversight and positive outcomes for the people CLBC serves.

Key responsibilities:





- Provide strategic leadership for CLBCs enterprise quality oversight framework ensuring quality assurance activities support organizational priorities accountability risk management and organizational effectiveness.
- Lead and oversee quality reviews/investigations audits monitoring governance complaints resolution accreditation activities and end-of-life and mortality oversight to promote consistency objectivity and alignment with organizational standards.
- Identify emerging organizational risks systemic issues trends and opportunities through data-informed analysis and quality assurance activities and provide recommendations to strengthen organizational performance and accountability.
- Provide strategic advice executive briefings Board reports dashboards and decision-support materials that inform senior leadership and governance decision-making.
- Oversee organizational compliance with quality assurance standards monitoring requirements and related governance frameworks ensuring significant issues are appropriately escalated and addressed.
- Build collaborative partnerships across CLBC and lead cross-functional initiatives that strengthen quality oversight governance accountability and organizational effectiveness.
- Lead coach and develop a team of quality assurance professionals while fostering a culture of learning collaboration accountability and excellence.

What you will bring:

- Minimum of 7 years direct experience in quality assurance quality oversight compliance investigations audit governance risk management or another related leadership role including people leadership experience managing leaders or multidisciplinary teams.
- Bachelors degree in Public Administration Business Administration Health Administration Social Sciences Human Services Law Quality Management or related field.
- To reduce barriers to the application process we welcome a combination of transferable skills knowledge lived experience and comparable qualifications for consideration.
- Professional designation or certification in quality management audit investigations compliance governance project management risk management or a related discipline designation is an asset.
- Direct experience providing strategic leadership for complex quality assurance compliance audit investigation governance or organizational oversight functions.




- Direct experience leading enterprise-wide initiatives involving policy development quality frameworks risk management organizational compliance and continuous improvement.
- Direct experience analyzing complex issues integrating qualitative and quantitative information and providing strategic advice recommendations and reporting to senior leadership and governance bodies.
- Experience leading organizational change developing cross-functional partnerships and influencing decision-making in complex environments.
- Experience in a public sector organization is an asset.

We are also looking for:

- Strong knowledge of quality assurance governance compliance audit investigations risk management and organizational accountability principles.
- Demonstrated ability to provide strategic leadership in a complex workplace balancing organizational priorities risk and operational realities.
- Proven ability to analyze complex issues synthesize qualitative and quantitative information and develop practical evidence-informed recommendations.
- Exceptional communication and relationship-building skills with experience influencing decision-making and presenting complex information to senior leaders and governance bodies.
- Strong leadership coaching and people management skills with the ability to build high-performing teams and foster a culture of accountability collaboration and learning.

Benefits: A rewarding career at CLBC comes with great benefits including:

- Employer-paid extended health and dental plan
- A BC Public Service Pension plan with employer contributions
- Generous vacation plus additional personal days
- Paid maternity/parental/adoption leave
- Life insurance paid sick days and if needed long-term disability
- Wellness supports including an Employee and Family Assistance Program
- Professional development funds and resources to encourage continuous learning and skill development
- Access to government discounts on travel cell phones and more!

Additional Info

- Monthly overnight travel to Head Office and occasional travel within the Province
- Possession of a Class 5 drivers license and a clean drivers abstract is required
- Successful applicants are subject to a Criminal Record Check
- An eligibility list for internal candidates may be established

Closing date: November 6 2026

If your application is shortlisted youll be invited to an interview where youll have the opportunity to share more about your experience. Please note that only those selected for an interview will be contacted.

This opportunity is open to applicants who are legally entitled to work in Canada.

Required Experience:

Manager

📌 Manager, Quality Oversight and Standards (Permanent) Location Flexible 2026.193 (Vancouver)
🏢 Community Living BC
📍 Vancouver