Whyyoulllove Softchoice:

At Softchoice a World Wide Technology (WWT) company we work together to make a new world happen. As an IT solutions provider serving U.S. commercial and SMB organizations as well as the entire Canadian market we help organizations turn ambition into realworld outcomes. We do this through the delivery of secure cloud AI software and digital workplace solutions that enable agility innovation and growth.

With a highly engaged high-performing team we are certified as a Great Place to Work in both Canada and the United States and have been recognized as a Best Workplace in Canada for more than 20 years. We stand proudly for our people and their success through career development and advancement and continuously strive to do whats valuable for our people and communities.

As part of WWT we connect customers to the global scale advanced innovation world-class partnerships and deep expertise of a leader in AI and digital transformation. This includes access to WWTs Advanced Technology Center (ATC) a cooperative ecosystem featuring state-of-the-art hardware and software that enables customers and partners to conceptualize test and validate innovative solutions before deploying them at scale.

The impact you will have:

The Senior Business Manager is the business operator and strategic partner to the Regional Vice Presidents (RVPs) who own P&L; results across Softchoices sales regions and segments. This role translates regional strategy growth targets and P&L; accountability into clear measurable execution across multiple regions segments and teams.

The Senior Business Manager owns the regional business plan scorecard and business outlook and has direct influence over and day-to-day management of the P&L; levers behind them. The role acts as a trusted advisor to the RVPs on performance investment and organizational decisions. The role runs the regions operating rhythm shapes resource and investment recommendations and leads cross-functional alignment with Sales Operations Finance HR Enablement Marketing and other teams at the director and VP level. The goal is to give the RVPs the leverage to run their regions as a business.

This role does not manage sellers or own centralized programs. Central teams design the frameworks; the Senior Business Manager applies them regionally and turns them into decisions and action. The RVPs retain ownership of the P&L.; The role reports to the Vice President and works as a senior individual contributor with no direct reports. The role operates with significant autonomy and broad influence across the regional leadership teams.

What youll do:

1. Regional strategy planning and performance

- Own the regional business plan scorecard and business outlook covering revenue gross margin direct contribution pipeline and productivity. Directly manage and influence the P&L; drivers while the RVPs retain ownership of the results.
- Lead annual and quarterly planning including target setting quota and territory allocation coverage models and long-range regional strategy in partnership with Finance and Sales Operations.
- Turn performance data into insight. Identify gaps risks and opportunities quantify their impact and bring clear decision-ready recommendations to the RVPs and the Vice President.
- Own forecast quality and gap-to-plan management and recommend corrective actions before quarter-end risk materializes.
- Serve as the trusted advisor and thought partner to the RVPs on regional priorities trade-offs and sequencing.
- Prepare and present executive-level materials for the Vice President senior leadership and regional town halls.

2. Operating rhythm and leadership alignment





- Design and run the regional operating rhythm: weekly monthly and quarterly business reviews including agendas inputs decisions action tracking and follow-through.
- Hold regional Directors and cross-functional leaders accountable to commitments by tracking actions to closure and escalating risks with recommendations.
- Standardize inspection routines and performance conversations across teams so the region operates consistently.
- Facilitate regional leadership meetings offsites and planning sessions.

3. Resource and investment management

- Advise the RVPs on headcount coverage investment and capacity decisions supported by business cases scenario modelling and return-on-investment analysis.
- Manage regional budget expense and headcount planning with Finance and HR with RVP sign-off and recommend reallocation when outcomes do not match investment.
- Track whether resources including new hires programs and tools are deployed effectively and deliver the expected outcomes such as ramp time productivity and margin.
- Contribute to organizational design and talent decisions in partnership with HR including role design span of control and succession planning.

4. Cross-functional leadership and orchestration

- Lead the regions partnership with Sales Operations Finance HR Enablement Marketing and other teams influencing Directors and VPs without direct authority.
- Drive complex multi-team dependencies and issues to resolution so the RVPs do not have to coordinate everything directly.
- Apply centrally designed frameworks programs and tools regionally and give structured feedback to central teams to shape what comes next.
- Represent the region in enterprise planning forums and communicate regional priorities and decisions to senior stakeholders.

5. Change leadership and continuous improvement

- Lead regional adoption of new go-to-market models tools and ways of working with clear communication measurable adoption targets and outcome tracking.
- Identify and lead process improvements that simplify work for sellers and leaders reduce administrative load and improve regional efficiency.
- Use data analytics and AI-enabled tools to improve the speed and quality of regional decisions.
- Mentor and share best practices with peers in business operations roles in other regions.

What youll bring to the table:

- 10 years of progressive experience in sales operations business operations strategy corporate finance or consulting with 5 years in a senior or leadership role in a technology software cloud or services organization.
- Proven experience managing influencing or directly supporting a P&L; business plan or forecast for a large B2B sales organization.
- Track record of acting as a trusted advisor to senior executives with executive presence and the ability to challenge and influence at VP level.
- Advanced financial and analytical skills including forecasting scenario modelling and investment business cases.
- Demonstrated success leading enterprise-level operating cadences and cross-functional initiatives influencing without direct authority.
- Experience driving change at scale including the rollout and adoption of new tools programs or operating models.
- Advanced proficiency with CRM (such as Salesforce)



BI and reporting tools and Excel; experience applying AI-enabled tools to planning and analysis.
- Exceptional written and verbal communication sound judgment and discretion with confidential information.
- Bachelors degree in business finance or a related field required; MBA or equivalent experience strongly preferred.

Compensation:

A reasonable estimate of the current base pay range for this position in Toronto is $106400 to $133000 annually 14% as target incentives.

Actual salary will be based on a variety of factors including location experience skill set education and related certification. The range for this position in other geographic locations may differ.

Softchoice offers a comprehensive and competitive benefit plan to all full-time employees which includes:

- Health and Wellbeing: Medical and Dental Care Employee & Family Assistance Program
- Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching Life and Disability Insurance
- Paid Time Off: Vacation and Sick Leave Holidays Parental Leave Volunteer Days Bereavement Leave
- Additional Perks: Employee Discount Program

Not sure if you qualify Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech returning to work after a gap in employment or looking to transition and take the next step in your career we are excited to learn more about you and encourage you to apply.

Why Youll Love Working Here:

- The People: Youll thrive in our collaborative environment surrounded by incredible colleagues who foster support and innovation driving our collective success
- High-Performing Culture: At Softchoice we are dedicated to achieving our goals and committed to success for our customers and each other
- Flexibility: Plan your workdays in a way that suits you best
- Award-Winning Workplace: Proudly recognized as a Great Place to Work for 21 consecutive years
- Inclusive Culture: We are committed to a company culture where every team member can be their authentic self
- Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to race color religion national origin age sex marital status ancestry disability veteran status gender identity or sexual orientation.

Require accommodation We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position please reach out directly to . We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us we will conduct a criminal record check verify your education and check your references.

When you join Softchoice we will onboard you remotely. Dont worry. Its quick simple and youll be connected with your new team in no time.

Job Requisition ID:7802

EoE/M/F/Vet/Disability

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Required Experience:

Manager

📌 Sr. Business Manager (Toronto)
🏢 Softchoice
📍 Toronto