The Opportunity : As an IT Co-Op Student, you will support our IT department in maintaining and enhancing our IT infrastructure, providing technical support, and participating in project-based work. You will work closely with experienced IT Analysts and Engineers to gain valuable industry knowledge and skills.

Key Responsibilities :

- Provide first-level contact and support for end users, ensuring effective recording and handling of incidents.
- Manage and fulfill routine service requests, such as password resets, software installations, and access permissions, in a timely and efficient manner.
- Aim for one-touch resolution of incidents whenever possible, leveraging knowledge base and troubleshooting skills.
- Identify and diagnose recurring problems; contribute to developing solutions.
- Escalate unresolved incidents and problems to higher-level support teams as per escalation procedures.
- Accurately document incident resolutions and contribute to the IT knowledge base for future reference.
- Maintain detailed records of user interactions, steps taken, and solutions provided.
- Regularly review and update IT processes and procedures to align with departmental objectives.
- Adhere to the organization's designated security framework in all IT operations.
- Communicate effectively with end users, team members, and other stakeholders.
- Collaborate with cross-functional teams to ensure integrated and cohesive IT support.

Required Skills & Experience :

- Knowledge of Windows and Mac operating systems.
- Excellent written and oral communication skills.
- Strong team-building and interpersonal skills.




- Ability to work independently and as a team.
- Strong technical and troubleshooting skills.

Preferred Skills & Experience :

- Experience working within the Microsoft 365 ecosystem.
- Knowledge of networking technologies and cloud-first environments.
- Experience with Jira Service Desk.
- Knowledge of industry best practices and experience with both hardware and software systems.
- Knowledge of security frameworks and certifications.
- Microsoft 365 Fundamentals certification (MS-900)

Location : This position will be a full time in-office role at our Oakville location.

What It's Like to Work at Euna Solutions

At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a energetic environment with considerable opportunity for professional growth and advancement.

About Euna Solutions

Euna Solutions is a leading provider of purpose-built, cloud-based solutions that power critical administrative functions and financial operations for the public sector. Formerly GTY Technology, Euna Solutions offers easy-to-use solutions for procurement, payments, grant management, budgeting, permitting and K-12 administration that are proven to increase operational efficiency, transparency, collaboration, and compliance. Euna Solutions is a trusted partner to more than 2,000 government and public sector organizations across North America, empowering digital transformation and streamlining business processes through a relationship

📌 IT Co-op (Oakville)
🏢 Euna Solutions
📍 Oakville