GENERAL MERCHANDISE SALESPERSON

Trev Deeley Motorcycles is looking for an enthusiastic, customer‑focused Merchandise Salesperson to join our Merchandise Department. If you love retail, thrive in a fast‑paced environment, and have a passion for Harley‑Davidson apparel and gear, this is a great opportunity to be part of an iconic brand and a dynamic team.

Closing Date: Open

Summary Description

As a Merchandise Salesperson, you’ll be the face of our retail showroom—helping customers find the right products, maintaining an appealing shopping environment, and supporting our “customers for life” philosophy. You’ll stay up to date on Harley‑Davidson merchandise, assist with showroom upkeep, and participate in events and training.

Key Results Areas:

- Customer Service and Retail Sales
- Maintenance of Merchandise Showroom
- Training/Events

Major Duties and Responsibilities: Customer Service and Retail Sales

- Ensure retail sales area is ready to serve customers at the start of the day.
- Greet customers immediately in a courteous and friendly manner.
- Provide excellent customer service to walk-in and telephone customers.
- Handle telephone and over the counter transactions quickly and courteously.
- Assist customers with their selection of merchandise and read what their needs and wants are.
- Point out any sales, specials, or new merchandise to customers.
- Keep up to date on the features, functions and advantages of all merchandise.
- View H-DNet daily to stay current with any information released by Harley-Davidson Canada.
- Possess the ability to work with several customers at one time and maintain customer satisfaction.
- Handle customer complaints reasonably, showing empathy,



a positive attitude and know when to pass customer on to manager.
- Ensure all customers in retail sales area have been helped and are finished their business before cashing out.
- Proceed with closing procedures and deliver cash tills to safe room.

Maintenance of Merchandise Showroom

- Maintain clean and current displays of merchandise in which to appeal to customers.
- Keep reception/cash counters neat and organized.
- Help tag and merchandise new product when required.
- Keep showroom fully stocked as some categories are not restocked on a daily basis.Participate in cycle counting of all merchandise.
- Note items you feel are needed or should be increased or decreased to the Merchandise Manager.

Training/Events

- Attend Departmental and Inter-Departmental meetings when required.
- Stay up to date on training to keep current with merchandising trends and product knowledge.
- Help with special events when needed.

Commitments:

- Treat all co-workers, associates and customers fairly, courteously, and with dignity.
- Be prompt and available for versatile scheduling.
- Be honest and fair in all business dealings.
- Present an upbeat, friendly, outgoing personality to staff and customers.
- Demonstrate genuine care and interest for growth towards the Merchandise Department.

Qualifications and Job Requirements:

- Friendly outgoing personality.
- Schooling or experience in merchandising and retail sales.
- Experience with Point-of-Sale and computerized inventory systems.
- Knowledge of Harley-Davidson riding apparel and merchandise.
- Continue to build on training and product knowledge.

Physical Demands:

- Ability to stand and walk the sales floor for most of the day.
- Frequently required to bend, stoop, crouch, reach and possibly lift 40 pound boxes of merchandise.

📌 General Merchandise Salesperson (Vancouver)
🏢 Trev Deeley Motorcycles
📍 Vancouver