Join BayCare’s Customer Communications team as a Supervisor in Tampa, FL. Drive service excellence and lead a dedicated team in this full time leadership role.

BayCare is actively seeking a Supervisor for our Customer Communications team at St. Joseph’s Hospital. Focused on team development, your responsibilities will include evaluating and implementing departmental strategies. Collaborate closely with cross-functional teams to enhance service delivery and achieve strategic goals.

Key Responsibilities: • Implement and support strategic communication programs • Evaluate and improve team performance and initiatives • Lead cross-functional collaboration for service enhancement • Perform data analysis and reporting using Microsoft Office • Provide on-call support in a 24/7 environment

Requirements: • Required: 6 years’ customer service experience • 2 years in a contact center or medical concierge settings • 1 year in a supervisory capacity • High School Diploma or equivalent required • Preferred: Experience with NICE Suite

Bring your expertise in customer service and leadership to BayCare’s growing team in Tampa.

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📌 BayCare Customer Communications Supervisor (Saint Joseph's Cove)
🏢 BayCare Health System
📍 Saint Joseph's Cove