Endpoint Service & Support

- Information Services and Technology
- Position number: 17333
- Date posted: June 3, 2026

Job details :

- IT Support Analyst - IT2 (AESES)

Existing Regular Continuing Full time (Budget Funded) Full-time: YesPermanent: YesWork schedule: 35 Hours/week (Monday to Friday, 8:30 am to 4:30 pm)Salary: $29.05 to $41.75 per hour ($52,871.00 to $75,985.00 per annum)Expected Start DateJuly 13, 2026Trial/Probation period:

- 840 hours worked Qualifications : MINIMUM FORMAL EDUCATION/TRAINING :

- Bachelor’s degree in Computer Science or a certificate from a recognized Community College Technology is required.

- ITIL (Information Technology Infrastructure Library) Foundations certification, Help Desk Institute Desktop Support Technician certification preferred.

EXPERIENCE :

- One year of experience working in a desk side/on-site support environment and working with an IT Service Management tool is required.
- Proficiency in the support of computers, networks, and printers is required.
- Experience in the U of M environment is an asset.
- An acceptable equivalent combination of education and experience may be considered.

SKILLS AND ABILITIES :

- Knowledge of computer hardware and software used at the University of Manitoba is required.
- Working knowledge in supporting the current Windows and Apple operating systems is required.
- Working knowledge in supporting smartphones and tablets such as iPhone, iPad, Android devices and Microsoft Surfaces is required.
- Knowledge of MS Active Directory, MS Exchange and SCCM for support, management, and imaging of workstations is required.
- Knowledge of enterprise software systems such as Banner and VIP software as well as enterprise level Microsoft Office and calendaring products is required.




- Knowledge or wireless setup for network access on both the University network and with external service providers is required.
- Good manual dexterity, mobility, and eyesight is required.
- Excellent knowledge of web browsing software to research solutions to complex problems is required.
- Ability to work quickly and calmly under pressure and have a good deal of patience is required.
- Excellent troubleshooting skills in workstations, laptops, printers, fax machines and scanners are required.
- Excellent customer service and interpersonal skills required.
- Strong collaboration and communication skills required.
- Demonstrated workload organization and prioritization skills required.
- Demonstrated teamwork/collaboration skills required.
- Demonstrated skill in communicating clearly and concisely with a variety of audiences required.
- Demonstrated analytical skills required.
- Ability to handle stress and varying workloads is required.
- Excellent communication skills (both verbal and listening) to deal effectively with people who possess varying levels of computer skills are required.
- Ability to communicate clearly with differing levels of employees and management is required.
- Ability to analyse and diagnose computer problems correctly with time constraints is required.
- Good command of the English language is required.
- Ability to work independently and in a team environment is required.
- Satisfactory work record,



including satisfactory attendance and punctuality, is required.

OTHER JOB RELATED QUALIFICATIONS :

- Availability to work evenings as well as occasional overtime is required.
- Availability to work at both campuses and satellite locations is required.

Key responsibilities :

- Effectively support computer workstations, laptops, tablets, and other electronic devices including hardware and software configuration, endpoint setup and connecting any appropriate peripheral devices.
- Provide support for printers utilizing vendor assistance when required.
- Maintain inventory records within the ITSM toolset to ensure information is up to date.
- Respond to incidents and completes them within the agreed upon service level.
- Troubleshoot basic computer network and peripheral connection problems.
- Accurately update assigned tickets and tasks within the Universities ITSM tool.
- Ensure that deployed and supported devices are configured with the appropriate security and protection tools and patches.
- Support and administer end user access to university systems.
- Maintain computer equipment within student lab facilities.
- Provide support for specialized research equipment, video, or data projection.
- Utilize vendors for support with resolving technical issues.
- Help to instruct colleagues in the proper use of computer resources or equipment.
- Recommend proper backup and recovery procedures and support the recovery from backup if required.
- Recommend computer equipment following established computer standards with input from senior staff
- Maintain or assist with administration of departmental mailing lists.
- Actively monitor and manage the process of incident tickets through to resolution following approved service

📌 IT Support Analyst - It2 (Aeses) (Winnipeg)
🏢 University of Manitoba
📍 Winnipeg