Serve Manulife customers in French and English through a hybrid contact center role focused on calls, email, chat, and accurate support.

As a Bilingual Customer Service Representative, you will support policyholders, agents, and partners across multiple channels. The position requires bilingual communication, strong technical skills, and confident navigation of multiple systems. You will analyze inquiries, resolve concerns, and provide useful information about products, services, and regulations.

Key Responsibilities:

- Provide exceptional service through inbound calls, email, and chat
- Handle high inquiry volumes and deliver proactive solutions
- Document interactions accurately using advanced technology and software
- Build trust through empathy and emotional intelligence




- Collaborate on complex issues with colleagues and departments

Requirements:
- Verbal and written proficiency in French and English
- Experience in a fast-paced customer service workplace
- Call center experience, especially within financial services, is an asset
- Strong technical skills and multiple-system navigation ability
- Commitment to collaboration, feedback, and continuous learning

Bring bilingual communication, customer service expertise, and technical confidence to Manulife’s hybrid contact center team.

J-18808-Ljbffr

📌 Bilingual Customer Service Representative (Montreal)
🏢 Manulife
📍 Montreal