Overview

Duties

- Manage data entry tasks accurately to update customer records and transaction details
- Provide product or service information, troubleshoot issues, and resolve complaints effectively
- Engage in upselling opportunities by recommending additional products or services that meet customer needs
- Utilize analysis skills to identify customer trends and suggest improvements for service delivery
- Maintain excellent phone etiquette and communication skills to ensure positive interactions
- Support multilingual customers by communicating fluently in English and Spanish when required
- Collaborate with team members to ensure consistent and high-quality customer service standards

Experience

- Prior experience in customer service or call center roles is preferred
- Strong data entry skills with attention to detail




- Bilingual proficiency in English and Spanish is highly desirable
- Demonstrated sales experience, including upselling techniques
- Excellent communication skills, both verbal and written
- Ability to analyze customer feedback and provide actionable insights
- Familiarity with customer relationship management (CRM) software is a plus

This position is ideal for individuals who thrive in a customer-focused setting, possess excellent interpersonal skills, and are eager to contribute to a company's success through exceptional service delivery.

Job Types : Full-time, Part-time

Pay: $18.00-$19.00 per hour

Language :

- Arabic (required)

Work Location: In person

📌 Customer Service (Mississauga)
🏢 Crown Pastries
📍 Mississauga