Book Customer Service and Sales Representative

The Customer Service and Sales Representative works as part of a team to deliver the service and communication required to provide the customer with the best experience possible and to stimulate customer growth and retention . This requires an enthusiastic individual who can attend to customer service issues and provide appropriate solutions, have a robust command of our customer service policies, and be well trained in the knowledge of the books we publish.

RESPONSIBILITIES/ACCOUNTABILITIES

- Responsible for learning new accounting and sales SMART system
- Under the leadership of the Director, maintain, update and monitor all CS needs.
- Create tools, assessments and evaluation checklists to assess inventory
- Monitor and proactively address any concerns or issues
- Assist Director in establishing new benchmarks and metrics




- Act as a reference point for CS queries on issues related to system and Reps, providing training and troubleshooting potential issues.
- Monitor EDI orders and submissions
- Support month end procedures by checking that all paperwork is entered correctly
- Identify areas to improve efficiencies, reduce repeat calls and provide feedback to help minimize escalations
- Be able to travel to our US office and perhaps to Europe
- Be interested in a long term evolving career with our publishing firm

Experience :

- Customer Service: 2 years + (preferred)

Pay: $20.00-$25.00 per hour

Experience :

- Customer service: 2 years (preferred)

Location :

- Edmonton, AB T6E 5B1 (preferred)

Willingness to travel:

- 25% (preferred)

Work Location: In person

Expected start date: 2025-08-25

📌 Book Publishing / Customer Service and Sales Representative (Edmonton)
🏢 Canada Book Distributors
📍 Edmonton