GCP is built around the unique abilities of our entrepreneurial team with every member playing a critical role in the success of the organization. We look at all team members as GCP Brand Ambassadors, which means you will be directly involved in delivering GCP’s Brand Foundation to all current, prospective and potential stakeholders.

This position is a fixed term contract to cover a 12-15 month Maternity Leave.

Please provide a cover letter along with your resume at time of applying.

As our CSR & Order Entry your role will be concentrated on but not limited to the following responsibilities:

- Order Entry and processing of customer orders and vendor purchase orders
- Provide customers with all order related documentation including invoices, packing lists, test reports and certifications.
- Communicate with external service providers for order and customs related issues
- Prepare and submit customs documents to broker for clearance
- Create and issue customized labels to vendors for packaging orders
- Prepare and submit documents using EDI system
- Update Financial reports
- Answer incoming calls and direct to appropriate GCP Employee
- Approve Broker and Courier Invoices
- Independent resolution of problems
- Administrative and general office tasks as assigned

What You Offer

With GCP it’s important you can “act like an owner, not an employee”.

You Have:

- 3+ years Customer Service experience in an office environment
- 1-3 years Data Entry experience
- Intermediate knowledge of G-Suite and Microsoft with excellent understanding of Excel
- Experience with Netsuite or other ERP/Accounting system is a requirement




- Canadian citizenship or valid work permit required
- Positive attitude, exemplary attendance, and are a reliable team member

In addition, you:

- Are energetic, professional and possess an optimistic "can do" attitude towards your everyday work
- You bring a high level of care and compassion for helping people
- Exhibit a desire to grow and improve your business skill set within a team-first mentality
- Creative and demonstrate high level of professionalism and integrity
- Display an entrepreneurial mind set through a high degree of emotional intelligence
- Are a quick learner with good communication skills and able to work autonomously
- Most importantly have the confidence to ask questions and ability to complete tasks with mínimal supervision

What GCP Offers

Through our Founder, who is also a coach of high-growth entrepreneurs, you will be exposed to the latest business philosophies, techniques and processes being implemented by market leading companies.

In addition to a very competitive wage structure, we offer

- a comprehensive Health & Benefit plan,
- access to a Virtual Wellness Program
- Work with a driven, knowledgeable forward-thinking team
- Work with a company that appreciates the people and businesses we work with in a progressive, fun and versatile work environment

Pay: $40,000.00-$45,000.00 per year

Benefits :

- Dental care
- Extended health care
- Vision care

Education :

- Secondary School (preferred)

Experience :

- Data entry: 2 years (preferred)
- Customer service: 3 years (preferred)

Language :

- Fluent English (required)

Location :

- Kitchener, ON N2M 1N6 (preferred)

Work Location: In person

📌 Customer Service/order Entry - Maternity Leave Contract (Kitchener)
🏢 GCP Industrial Products
📍 Kitchener