About us : Part of WSA group, HearCANADA's mission is to reframe the world of hearing care and set the highest standards in the world of hearing health. With 110+ clinics across Canada, our teams work collaboratively to provide exceptional, patient-centric care on our quest to deliver Wonderful Sound for All . Learn more about us by visiting our webpage.

Position overview : We are seeking a Bilingual (French/English) Client Care Coordinator to join our Client Care team at our busy Sudbury clinic ! In this role, you will be responsible for administrative duties within the clinic, providing an exceptional client experience, and driving sales of our products and services. This is a permanent full-time position Monday through Friday 8:30 am - 4:30 pm ET.

What we offer :

- Starting hourly compensation of $21-$24/hour + an attractive bonus program
- Comprehensive benefit package including health, dental, vision + a healthcare spending account, starting on day one of hire
- RRSP matching program
- Generous time off policies including 3 weeks of vacation, 7 paid personal days, + 1 paid volunteer day per year
- Training, learning, + continuing education opportunities
- Friends and family discounts + access to our employee perk program
- Purpose-driven + people-centric culture with the ability to make an impact in our communities across Canada

What you'll do :

- Provide an exceptional and individualized client experience for clients visiting and contacting the clinic




- Manage the clinic schedule by booking and rescheduling appointments; follow-up on missed appointments or with appointment reminders
- Making product and payment recommendations to enhance the client journey
- Support with maintaining physical and electronic records
- Perform basic hearing aid maintenance and product questions
- Participate in local events and marketing initiatives to support HearCANADA branding and networking within the local community
- Educate patients on billing and payment options; perform AR duties as assigned

What we're looking for :

- Experience in a customer-facing role - you bring 2+ years of experience working in sales, retail, a busy office, or a clinic workplace and are comfortable interacting with customers
- Sales acumen - comfortability in recommending products and services to clients
- Customer-centric attitude - you are comfortable interacting with diverse client groups and networking within the community to position HearCANADA as the region's number one choice for hearing care services
- Team-player - you work well with others and appreciate what can be accomplished with support from colleagues
- Willingness to participate in some local travel - access to a car and a valid driver's license is strongly preferred as some travel will be expected within the assigned region (mileage paid) for community events and marketing initiatives

📌 Customer Service - Bilingual (Hearing Clinic) (Greater Sudbury)
🏢 WSA Americas
📍 Greater Sudbury