Job Description : What is the opportunity?

What will you do?

- Responsible for fulfillment and/or servicing of complex client transactions, as it relates to bankruptcies, consumer proposals and credit counseling services files
- Field calls from clients and industry professionals
- Complete risk reports and ensure a balance between customer service and business risk mindset
- Resolve issues related to the specific group, function and process

What do you need to succeed?

Must-have

- 2+ years of collections experience
- Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs
- Ability to formulate intricate Risk Assessment Reports when required
- Proven negotiation, solution-finding and decision making skills
- Ability to take calls from clients, trustees and service partners in a call centre environment
- Robust understanding of the balance between customer service and business risk mindset
- Results driven, with a demonstrated ability to review, seek solutions and decisions
- Ability to work efficiently in a challenging environment
- Ability to work shifts within the hours of 8 am - 6 pm, Monday - Friday

Nice-to-have

- Knowledge of CAC's, CASPER, OLBB, OLMS, TS2, Sales Platform, Bankruptcy & Collection Highways
- Knowledge of Bankruptcy, Fraud, Credit Counseling and Consumer Proposals
- Knowledge of Personal Products, Loans, Mortgages, Overdrafts and Business Products

What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

- A comprehensive Total Rewards Program
- Leaders who support your development
- Ability to make a difference and lasting impact
- Opportunity to take on progressively greater accountabilities

Job Skills

Additional Job Details

Address : 800 RUE DE LA GAUCHETIÈRE O, SUITE 4021:MONTRÉAL

City : Montréal

Country : Canada

Work hours/week : 37.5

Employment Type : Full time

Platform : PERSONAL & COMMERCIAL BANKING

Job Type : Regular

Pay Type : Salaried

Posted Date : 2026-03-13

Application Deadline : 2026-06-13

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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