Job Overview

Duties

- Greet guests warmly and provide exceptional customer service throughout their stay
- Manage multi-line phone systems, handle inquiries, reservations, and guest requests with professionalism
- Oversee check-in and check-out processes, ensuring accuracy and efficiency
- Maintain guest records and manage administrative tasks such as billing and reporting
- Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations
- Handle guest complaints or issues promptly, aiming for quick resolution and guest satisfaction
- Supervise front desk staff, providing training and support to ensure high standards of service
- Uphold hotel policies and procedures, including safety protocols and confidentiality standards

Skills

- Excellent phone etiquette and communication skills
- Strong customer service orientation with a friendly and professional demeanor




- Experience in front desk operations within a hotel or hospitality environment preferred
- Ability to operate multi-line phone systems efficiently
- Multilingual or bilingual skills are highly advantageous for serving diverse guests
- Knowledge of guest services, hospitality best practices, and hotel management software is beneficial
- Ability to multitask effectively while maintaining attention to detail in a dynamic environment

Job Types : Full-time, Part-time

Pay: $17.00-$20.00 per hour

Expected hours: No less than 30 per week

Benefits :

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- In office parking
- Paid time off

Work Location: In person

📌 Front Desk Supervisor (Edson)
🏢 Holiday Inn Express E Suites Edson
📍 Edson